Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
938
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-03-09
Person
4
5
0
9th March 2022
Having filled in assessment on Doctorlink I was told an appointment would be made for me to see a GP within 24 hours. Within the hour I was messaged with an appointment that day. Thank you.
Suggested improvements
All good.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, It has come to our attention that we have not thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services continue to meet your requirements. Many thanks and best regards, Julie Taylor, Patford House Partnership
Beversbrook Medical Centre
2022-03-09
Person
1
5
0
9th March 2022
Sadly the surgery has completely gone down hill since merging with patford house
Wait times for the telephone to be answered are about an hour ( if your lucky! )
Usually handled by a call centre , not at the surgery so things don’t get passed on nor done.
Getting an appointment is so hard !
Generally disappointed ☹️
Suggested improvements
Phone lines to be answered more promptly
Doctors appointments more accessible
Referrals to be done quicker
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-03-07
Person
1
5
0
7th March 2022
I have phoned several times , once when I had covid symptoms, and this time trying to book a blood test. I have hung up after half an hour. Finally got through today and have to wait 8days to book a blood test prior to a hospital appointment. Receptionist unhelpful and unfriendly.
Suggested improvements
When the system answers the call, the minutes start deducting on my pay as you go, with no idea of how many are in the queue. The old way of getting an engaged tone was financially more cost effective. Having a falsely cheery person repeatedly saying that your call is important to us is just a wind up.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-03-04
Person
4
5
0
4th March 2022
Slight delay on getting the appointment
Once appointment made (in good time) it was on time.
Efficient.
Friendly from receptionist through to nurse (Natalie Colins)
On this occasion, there was another patient who need to be seen straight away. The receptionist remained calm, and able to source an appointment eventhough technically there were no spaces available.
Suggested improvements
I appreciate the surgery can get busy. Given it's a partnership of 3 locations, sharing the calls in would improve matters. Alternatively, offer a call back service
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to leave a review via our link, the comments you have made are useful and will be discussed at our next patient services meeting. The positive comments will also be shared with the staff that you mention. Many thanks - Julie Taylor - Complaints Lead.
Beversbrook Medical Centre
2022-03-04
Person
5
5
0
4th March 2022
The service I received was fantastic. Really efficient, professional and the staff are really friendly. The Doctor I saw was great. He really listened to me and was amazingly helpful. I couldn’t have asked for more.
Well done to all involved.
Thank you so so much for all your hard work.
Xx
Suggested improvements
No negative comments to give.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, thank you so much for leaving this positive review on our "I Want Great Care" link via our website. It is very much appreciated and welcomed. Many thanks - Julie Taylor - Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s