Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 938 reviewsReviews
Still have problems getting through on the ohone
Good Morning Dear Patient - I am really sorry to hear of the phone difficulties you are having. We have a dedicated member of our team here to specifically help with matters of this nature. If you would like to email on julie.taylor167@nhs.net I would be very pleased to ask Paula to contact you to see how she can help improve your patient experience. Many thanks - Julie Taylor - Complaints Lead, Patford House Partnership
Usually have not such good experiences here - usually caused by certain doctors invalidating my concerns and literally gaslighting me. However when I come here for smaller things it’s great. Went to get my bloods the other day, I went in, waited, got them taken and left all within 3 mins. Absolutely no faffing around and all the staff were incredibly polite
Good Morning Dear Patient - Thank you for taking the time to write this review, it is most welcomed. It is good to hear your recent bloods appointment was handling very effectively and promptly with incredibly polite staff. If you would like to discuss further the concerns you note about the doctors I would be happy to invite you to do that and can be contacted on julie.taylor167@nhs.net. Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership
Had a splendid response with online query, was connected again
Good Morning Dear Patient - we are pleased to hear you had a splendid online response - your review is welcomed and appreciated. Julie Taylor - Patford House Partnership
All the nurses are great and receptionist's are fab
Dear Patient - Thank you for taking the time to write this lovely review - it is welcomed and most appreciated. Best regards - Julie Taylor - Patford House Partnership
When I have been to Beversbrook Medical Centre it has looked clean and tidy.
My recent experience was on the telephone with a receptionist named Megan. Over a period of three weeks I had telephoned to request the new medication recommended by a consultant. For whatever reason the requests were never actioned. Megan investigated for me while I waited on the phone and she came back to me to say the request would definitely be dealt with as it had now been passed to a doctor to be actioned and she would ensure it was sorted out.
Megan telephoned the next day to say the medication was ready for collection at the pharmacy. Megan was very polite and courteous throughout. Most of all she was proactive to ensure a good outcome. I am very grateful to her as needless to say I was getting very frustrated.
Good Morning - Thank you for taking the time to write this lovely review. We will be happy to share with Megan who will be delighted to hear she met your needs. Your improvement message reference proactive follow up care will also be sahred with the wider team. Many thanks & best regards Julie Taylor - Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s