West Berkshire Community Hospital
Benham Hill, London Road, Thatcham, England, RG18 3ASReviews
Reviews
Very supportive receptionist.
Very professional, listened carefully and gave good advice.
Very friendly, helpful and professional.
Very lovely lady who I saw, she was understanding and gave lots of information.
N/A
Excellent, Professional Service
Found out all I needed to know. Satisfactory outcome to plan way forward.
Easy to understand treatment
I phoned the minor injuries unit in the morning as I had sustained a left foot injury the day before and was concerned as I was having difficulty walking and putting weight on the foot.
I was provided an appointment later in the day (Monday) and although there was a slight delay, this did not cause me any issues.
I was seen by [name removed] who initially met me at the door, introduced herself and made sure I was okay, I was using crutches. [name removed]'s friendly and pleasant manner put me at ease straight away, she took time to listen to me, and explained things in a clear and unambiguous way. I felt I was listened to and left at the end of the appointment feeling I had been involved in the session, expressing my views, and explaining in full what had happened. All my questions were answered in full. I was informed, should things take a turn for the worse, I was to arrange another appointment.
I really liked the fact I was able to book an appointment at a minor injuries unit, negating the time left waiting in a room to be seen,,,, for hours in previous experiences.
The facilities were clean and what I would describe as welcoming.
Keep up the great work!
[name removed] was extremely helpful, she listened and her advise and exercises achieved my recovery in good time. Always smiling and made me feel at ease. Very professional.