Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Abingdon Community Hospital
2024-02-28
Person
2
5
0
Review of Abingdon Minor Injuries Unit
28th February 2024
The nurse I saw was kind and efficient.
The man carrying out the xray of my 1 year old was impatient and made the experience stressful. I was struggling to hold my daughter’s hand correctly, he was short tempered and was easily frustrated with me. I could not see what he was asking me to do as my daughter was on my lap and my vision was blocked by her head. He got really annoyed with me.
The female staff behind the desk at the end acknowledged this was handled poorly and tried to reassure me.
I think this staff member needs a refresher on dealing with the public patiently and kindly, I was not happy for my 1 year old to be around him.
Suggested improvements
See above about the male member of x ray team, he needs a refresher on customer service and an appreciation that parents and children are stressed when injured and in pain and his job is to get the xray done without causing further distress.
2024-03-11 13:45:31
Response from Abingdon Community Hospital
Thank you for your feedback via IWGC. I am pleased that your experience in Abingdon MIU was efficient. The radiology department is under the management of Oxford University Hospitals NHS Foundation Trust not Oxford Health NHS Foundation Trust. I will feedback to the senior community radiographer about your experience so that they have the opportunity to review and learn from this
Abingdon Community Hospital
2024-02-28
Person
4
5
0
Review of Abingdon Minor Injuries Unit
28th February 2024
Abingdon Community Hospital
2024-02-27
Person
2
5
0
Review of Oxfordshire Stroke Rehabilitation Unit (OSRU)
27th February 2024
Some of the staff were very good especially the ‘middle aged’ staff, other staff only offered casual kindness-
Suggested improvements
To encourage the younger staff to show greater compassion towards older patients
Abingdon Community Hospital
2024-02-27
Person
5
5
0
Review of Abbey Ward
27th February 2024
I have enjoyed the company, I have liked the staff being able to have a laugh and being able to be a nice cheeky with them
Suggested improvements
Nothing
Abingdon Community Hospital
2024-02-27
Person
3
5
0
Review of Abbey Ward
27th February 2024
Some of the staff do their best to care.
Suggested improvements
Not everyone is the same somestaff are so very kind where as some of the staff aren’t as caring and understanding of my needs
Abingdon Community Hospital
2024-02-27
Person
4
5
0
Review of Abbey Ward
27th February 2024
It has all been very good, nice to have helpful staff when you are poorly and help to get better
Suggested improvements
I don’t thing you could improve it’s been really lovely hee
Abingdon Community Hospital
2024-02-23
Person
4
5
0
Review of Abbey Ward
23rd February 2024
All the information I’ve got
Suggested improvements
N/A
Abingdon Community Hospital
2024-02-23
Person
2
5
0
Review of Abbey Ward
23rd February 2024
95% of the nurses are very good & help where they can
Suggested improvements
Listen to your patient more
Abingdon Community Hospital
2024-02-23
Person
5
5
0
Review of Abingdon Emergency Multi-disciplinary Unit (Ambulatory Care)
23rd February 2024
All staff, attentive and caring.
Suggested improvements
No comment.
Abingdon Community Hospital
2024-02-23
Person
5
5
0
Review of Abingdon Emergency Multi-disciplinary Unit (Ambulatory Care)
23rd February 2024
Everything.
Suggested improvements
Cannot improve on perfection.