Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-09-15
Person
3
5
0
15th September 2024
I was called for the appointment so cannot comment on who easy it would have been to get the appointment if I wanted to
Suggested improvements
Nothing really, surgery was quiet so no waiting, very good friendly nurse (Ella) . All good
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear that your appointment went smoothly and that you had a positive experience with Nurse Ella. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-15
Person
5
5
0
15th September 2024
I very much appreciated the text reminders for my appointment. This was very much appreciated alongside completing the questionnaire prior to arrival.
It was also excellent that there was no delay from arrival to the point of appointment.
Suggested improvements
No additional commitments
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback! We are pleased to hear that you found the text reminders and pre-appointment questionnaire helpful and that there were no delays. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-14
Person
5
5
0
14th September 2024
It was all good as always.
Suggested improvements
It was all ok
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your continued trust in our services. We are pleased to hear everything was satisfactory and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-13
Person
4
5
0
13th September 2024
I felt that my concerns were listened to and taken on board. I felt cared about and that compassion and empathy were shown.
Suggested improvements
In this instance I do not feel that any more could have been offered.
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience. We are pleased to hear that you felt listened to and cared for. Your feedback is important to us, and we are happy that we could meet your expectations. Kind Regards, Julie Taylor - Operations Manager
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience. We are pleased to hear that you felt listened to and cared for. Your feedback is important to us, and we are happy that we could meet your expectations. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-13
Person
4
5
0
13th September 2024
The woman who did my blood test (unsure if nurse or doctor) was very professional and efficient with the blood test. I explained that I was afraid of needles and told her what would be the best way to do the test which she listened to and performed perfectly. Asked if I had anything else I wanted to mention while I was over there which I didn’t. Very good service and a pleasant to deal with.
Suggested improvements
N/A
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your positive feedback! We are pleased to hear that you had a good experience and that our staff provided the care and attention you needed. Your kind words will be shared with the team. Best Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c