Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
419
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-09-20
Person
4
5
0
20th September 2024
I booked the blood test appointment with the receptionist at Beversbrook Surgery but the earliest appointment I could get was a week later at a different Surgery.
Suggested improvements
Please do not take my comments in anyway as a complaint. I am extremely happy with the care and treatment I’ve received and I’m already feeling so much better. A big thank you to all concerned.
In an ideal world it would have been good if the blood sample could have been taken when I first visited the nurse at Beversbrook. Fortunately, the stool sample I provided the following morning quickly identified as being anormal and a course of antibiotics were prescribed and I started the course the same day. Had the stool sample not identified an abnormality I would only just have given a blood sample and would still be waiting for the results.
Once again, thank you to everyone who have seen me and helped over the past week it is very much appreciated.
One final point you may or may not be aware of. I'm providing this feedback on my PC. I tried twice earlier this morning to completed the feedback by clicking on link in the text I received on my phone. I almost got to this final bit and the input screen timed out. I wanted to share my feedback so I'm doing it on my PC but others trying to do this on their phones may not try again.
Patford House Surgery Partnership
2024-09-18
Person
4
5
0
18th September 2024
I dont know as I've not tried to get an appointment for sometime.
Suggested improvements
Happy as it is.
Patford House Surgery Partnership
2024-09-16
Person
4
5
0
16th September 2024
It’s all robots now… still can’t get through via tel. I can talk to a robot automated voice tho
Suggested improvements
Talk to patients face to face. We don’t bite … honest
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, We are sorry to hear about your difficulty reaching us by phone. We understand the importance of personal interaction and are continually working to improve our communication channels. Thank you for your feedback, Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-15
Person
0
5
0
15th September 2024
You set a health check for Calne when I live in Sutton Benger, couldn’t attend.
Suggested improvements
See above
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We apologise for the inconvenience. We will try to ensure that future appointments are scheduled at a location more convenient for you. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-15
Person
3
5
0
15th September 2024
I was called for the appointment so cannot comment on who easy it would have been to get the appointment if I wanted to
Suggested improvements
Nothing really, surgery was quiet so no waiting, very good friendly nurse (Ella) . All good
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear that your appointment went smoothly and that you had a positive experience with Nurse Ella. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c