Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-09-13
Person
2
5
0
13th September 2024
9.15 appt blood test
Person with 9.45 appt blood test went in before me
Blood taken about 10.00
No explanation
Suggested improvements
Kept to time
Following question is unacceptable at a medical location - keep to the scientific facts and do not try to be progressive- does not suit the NHS
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We apologise for the delay and the lack of explanation regarding your appointment. We do try to always adhere to scheduled times and improve communication. Your feedback is appreciated. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-12
Person
5
5
0
12th September 2024
Improved service
Suggested improvements
All ok
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback! We are pleased to hear that you noticed improvements in our service and we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-07
Person
3
5
0
7th September 2024
The nurse was friendly and helpful managed to get my blood with minimal problems, no problem booking in as it's all done on a check in screen
Suggested improvements
Phone calls always take too long to get answered and to long to get a GP appointment to speak to or be seen by one
9th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We are pleased to hear that your experience with the nurse was positive and that the check-in process was smooth. We apologise for the delays you have encountered with phone calls and GP appointments, your feedback is valuable and we will continue to work on improving our communications processes. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-07
Person
5
5
0
7th September 2024
All incredibly helpful and efficient. Thank you
Suggested improvements
Nothing, it really was excellent.
9th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind review! We are very pleased to hear that everything was helpful and efficient. Your satisfaction means a lot to us. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-07
Person
5
5
0
7th September 2024
I was able to get an appointment with a doctor within a day. She was very helpful and I felt that she cared about my problem. I couldn’t fault it.
Suggested improvements
I feel that everything I expected has been done. I have been referred to other medical treatment units.
9th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your positive review! We are pleased to hear that you received prompt care and felt well-supported by the doctor. It is good to know that everything you expected was addressed and that you have been referred for further treatment. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c