Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-07-04
Person
5
5
0
4th July 2024
Doctor was very understanding and helpful
Suggested improvements
On this occasion was very easy to contact surgery
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your positive feedback! We are pleased to hear that you found our doctor understanding and helpful. We will continue to strive for easy accessibility to ensure all our patients' needs are met promptly. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-03
Person
3
5
0
3rd July 2024
We always have to wait for a ring back which at times is less than convenient.
Suggested improvements
I was booked in for ECG and blood test but the ECG machine was out of operation. This is now the second time this happened.
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We apologise for any inconvenience caused by the wait for a ring back and the issue with the ECG machine. We will actively address these concerns to improve our service and we appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-03
Person
5
5
0
3rd July 2024
When l went to the surgery to make an appointment the receptionist was very helpful and put the system on my phone and gave me appointment for blood test.
Suggested improvements
I do not think anything could have done better.
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind feedback! We are pleased to hear that our receptionist was helpful in setting up your appointment for a blood test. We appreciate your feedback and positive experience. Kind Regards, Julie Taylor - Operations Manager
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind feedback! We are pleased to hear that our receptionist was helpful in setting up your appointment for a blood test. We appreciate your feedback and positive experience. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-03
Person
5
5
0
3rd July 2024
Very friendly and helpful staff, requested for the appointment online, got the answer in a couple of days with the date and the time for my appointment.
Many thanks to Fiona Young for all her help!!!
Suggested improvements
I'm happy with all the services.
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased you found our staff friendly and helpful, and that your online appointment request was handled promptly. We will pass along your feedback to Fiona Young. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-01
Person
4
5
0
1st July 2024
It's never easy getting an appointment
Suggested improvements
Sort out appointments
1st July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your feedback with us. We are sorry to hear about the difficulty you experienced in scheduling your appointment. We understand how important timely access to care is, and we are committed to continually reviewing our appointment booking process to better meet patients' needs. If you need anything further, please do contact me directly. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c