Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-06-26
Person
1
5
0
26th June 2024
I was 4 minutes late because my daughter fell over in the car park and cut her lip, because of this I was not allowed to attend my appointment and told the nurse had already moved on to the next patient!
To add to this I asked the receptionist if she had a tissue for my little ones bleeding face to which she told me she had none?! In a doctors surgery you have no form of tissues to aid in a cut lip on a 1 year old?! Absolutely shocking, disgusting, disgraceful service! You should be ashamed of the way you would treat and injured baby!
Suggested improvements
If the nurse had moved onto the next patient why was I not offer their slot that was after mine?!
If my appointment was a block of 10/15 minutes why was my appointment passed onto the next person before my time slot had even finished?!
1st July 2024
Response from Patford House Surgery Partnership
Dear Patient, We are very sorry to hear about your experience at our practice. We understand how distressing it must have been for you and your daughter. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will review our policies to ensure situations like this are handled more compassionately in the future. Your concerns about appointment timing and availability will be addressed with our team to prevent similar issues from occurring. If you would like to discuss this further or if there is anything else we can do, please do contact me directly. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-06-22
Person
5
5
0
22nd June 2024
Hi there, outstanding service from everyone at patford house. The lovely lady on reception changed my appointment with absolutely no fuss at all.
The nurse who took my blood was cheerful and lovely.
Meeting Fiona for the first time very soon after a couple of phone calls with her. She is an amazing lady. Who understands how a woman on her 50’s feels.
Keep up the amazing service you deliver.
You are all amazing
Suggested improvements
Nothing at all.
1st July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you so much for your wonderful review! We are pleased to hear that you had such a positive experience with our team at Patford House. Your kind words about our receptionist, nurse, and Fiona mean a lot to us. We are glad to know we could make your visit pleasant and stress-free. We will continue striving to provide the excellent service you experienced. Thanks again for your feedback! Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-06-19
Person
4
5
0
19th June 2024
They now have an appointment team who do not appear as a contact in the messages app. So yo have to send a message to either your doctor or to a receptionist. Very awkward and causes delays.
Suggested improvements
There are no chairs with arms in the reception area at Beversbrook making getting up from a chair very difficult if you are disabled.
21st June 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback. We apologise for the inconvenience with our messaging system and understand the need for improvement. Additionally, we appreciate your suggestion about the chairs in the reception area and will consider options to better accommodate our disabled patients. Your input is valuable in helping us enhance our services. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-06-18
Person
4
5
0
18th June 2024
The appointment was made during another appointment, which was fine for me, but I can’t comment on getting an appointment y other means.
Suggested improvements
It went smoothly.
21st June 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback! We are pleased to hear your appointment went smoothly. We appreciate your input and will continue striving to make the appointment process as seamless as possible for all our patients. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-06-15
Person
3
5
0
15th June 2024
I have to have a blood test every 28 days for my chemo. For almost 18 months this has been possible, for the last 4 months it has been impossible. I have to wait 2 weeks before trying to get an appointment which by then is suddenly fully booked requiring me to go to GWH Swindon. As a cancer sufferer I don’t need this extra aggravation.
Suggested improvements
Book me for a recurring 28 day blood test
21st June 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience. We sincerely apologise for the inconvenience and stress this has caused you. We understand the importance of timely blood tests for your treatment and are committed to finding a solution to better accommodate your needs. Patient comfort and care are a priority. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c