Whipps Cross University Hospital

Whipps Cross University Hospital 2019-06-12 Person 2 5 0

A chronic (staff shortage) illness which NSH is suffering it’s not easy to cure! I have suffered PE twice in the last 7 years, the last one was severe and very scary. When I walked in to the A&E last night my medical history wasn’t ignored, after informing the reception staff that I was vomiting blood throughout the day, therefore I was taken straight trough. A nurse did some initial checks (blood pressure, temperature etc) and requested an X-ray, blood tests and ECG test. Once the blood was taken and the ecg was done, I was taken to do the x-ray. When I was done I was left to my own destiny, so I sat down on the floor as I was not feeling well. I could not go back to the A&E ward considering that you need a special card to open doors. A nurse from x-ray department told me to follow the “Way Out” narrows and once I’m at the main entrance to ask to be let back into the A&E ward!?! I can’t blame the person who showed me the way to the x-ray department for not waiting for me until I’ve finished, to take me back. A&E staff were running around like headless chickens, you can see much they are struggling to cope with the volume of patients coming in! I somehow manage to make my way back to A&E (bare in mind that earlier I was asked to remove all my clothes and was only given a typical hospital pyjama to wear while I am checked out), to be told to sit down and wait. Three and a half hours I was sitting there, feeling cold, not having anything to drink, and most importantly, no one came to me to tell me anything, it was when I decided to request for the needle to be removed from my arm in order for me to go home! It was almost 1am at the time, more than 6 hours after I walked into A&E! I needed hospital help three times in the last 15 years. This last experience cannot be compared to the previous two considering that it was far the worst. I would like to make it clear, I have no hard feeling towards the NSH stuff that looked after me yesterday. It is very sad and it makes me feel angry to see them struggle to help people who are in need of urgent medical attention! Those who have the tools to help the NSH and do nothing, I can only say; “shame on you”!! Thank you.

Whipps Cross University Hospital 2019-06-11 Person 4 5 0

I gave birth at Whipps Cross ten days ago. It was a very protracted labour and complex delivery but I felt we received exceptional care, both physically and emotionally, throughout our stay there. Both doctors and midwives were caring and compassionate and kept us informed of our choices throughout. After our son had trouble latching we received huge support from the staff on the postnatal ward and the infant feeding specialist. The midwife who came on shift the day we went into surgery for a Caesarian was exceptional, and after a very traumatic time was able to offer us comfort and reassurance when we needed it most. We wouldn’t hesitate to have another baby there again in the future.

Whipps Cross University Hospital 2019-05-27 Person 5 5 0

Hi , I was advised by 111 to visit the urgent care centre due to very high fever vomiting and outrageous trembles and the inability to breath properly , all the staff that dealt with me was great but in perticular a Dr which I did not get the name of due to my health , he was working at station 1 in the a and e/ urgent care centre at 10.15 pm on the 26 th may 2019 and looked like in his late 20’s, as a patient the way he dealt with me at my time of need re assured me I was at the right place getting help, he had a very positive attitude towards his team and also the patients, I would very much like for him to get some sort of credit whether it is a kind word from a senior , I think he may have been a team leader, as many nurses were coming to him. Great job , need more staff like him in the NHS , Thanks

Whipps Cross University Hospital 2019-03-18 Person 5 5 0

I am impressed and grateful for the care I received today by the audiologist Ms Anne Halpin. Just wanted to say thank you.

Whipps Cross University Hospital 2019-02-26 Person 1 5 0

Arrived at 11.45 for blood test service which is advertised as being open until 13.00 but tickets had already been withdrawn. I queried with receptionist who advised talking to phlebotomists which I did, explaining that I really needed to get test done in readiness for a medication review. The two staff said they couldn’t issue any more tickets and once I had got upset said I could wait until they had seen everyone with a ticket and if that was before 13.00 then they would see me. There were approx 14 people waiting. So I waited until 12.45 by which time everyone had been seen and so I was seen. BTW, several people arrived and left having seen the notice saying no more tickets would be issued, but one couple also went along to see the phlebotomists and left with the woman in tears. Also, at least one person arrived well after me but just went in when a number was called bug no one went in (had obviously left without being seen due to queue). So, all in all, a very poor experience, plus the toilet floor was filthy, wet and covered in toilet tissues.

Whipps Cross University Hospital 2019-02-12 Person 4 5 0

There were long waiting times but the service and quality of care was worth the wait. They helped me get from a point where I could barely breathe to understanding the condition I was in and providing the treatment necessary. I could not give enough kind words to this team.

Whipps Cross University Hospital 2019-01-28 Person 5 5 0

Thank you for your fantastic care

Whipps Cross University Hospital 2018-12-26 Person 5 5 0

I am writing this on behalf of my 86 year old mum in law who unfortunately had a fall at home which resulted in a broken wrist, cuts to her left knee, right fingers and face. The care received by all the staff was excellent, we were kept informed throughout. Ian Adams the A.C.P, Angela the A.A.T nurse and Gemma the physiotherapist treated her respectfully and did their utmost to make her comfortable and informed. It was extremely busy on Christmas Eve and we were there for about 4.5 hours but were continually updated and as she was taken in by ambulance, she was triaged very quickly and was sent for an x-ray within 30-45 mins of arriving at the hospital. Thank you very much for all the help and support. The NHS is superb.

Whipps Cross University Hospital 2018-12-06 Person 4 5 0

Whipps Cross is always very busy and not always with the easiest of situations. The staff are respectful and I have always had a good experience.

Whipps Cross University Hospital 2018-11-29 Person 2 5 0

Left for ages waiting to be seen. Area was so cold....