Whipps Cross University Hospital

Whipps Cross University Hospital 2016-03-24 Person 5 5 0

Whipps Cross University Hospital 2016-03-24 Person 5 5 0

The nurse was extremely kind, considerate and sensitive to me.

Whipps Cross University Hospital 2016-03-24 Person 5 5 0

The attention given to my issues. :-(. The waiting time could be diminished.

Whipps Cross University Hospital 2016-03-24 Person 5 5 0

All (possible) tests were offered. Less time could be spent on unnecessary/irrelevant questions, depending on the age of the patient or the nature of the test.

Whipps Cross University Hospital 2016-03-24 Person 4 5 0

Whipps Cross University Hospital 2016-03-24 Person 5 5 0

Whipps Cross University Hospital 2016-03-24 Person 3 5 0

Whipps Cross University Hospital 2016-03-23 Person 5 5 0

I have no comment

Whipps Cross University Hospital 2016-03-23 Person 1 5 0

Absolutely dreadful service from this provider. Was told by 111 to attend WX at 2310 , was here by 2300 , it is now 0250 and my daughter is still waiting to be seen .. no information given out during this time and when I spoke to Receptionist was told that we wasn't on the list but then she finally found my daughters name only to be told that there were 4 people still in front of her ! ! Not too worry that I will be having to go work in 2 hours time ... (Am in the health profession myself , ) my daughter in pain and has an exam in 7 hours time . Only one GP here , so much for waiting time initiative !! Am so not surprised that this hospital is in special measures , can it get any worse ... Oh yes it can ... Vomit bowls , used cups and tissues in the floor and a TV promoting infection control !! Lovely !! It appears that they haven't heard of dignity and respect either , do not come here !

Whipps Cross University Hospital 2016-03-21 Person 4 5 0

I am leaving this feedback as a parent. I accompanied my 8 year old son to his ENT appointment today. Unfortunately, our appointment was 30 mins after our appointed time. It wasn't clear why. I think because we had to wait to see an audiologist before seeing a doctor. However, it wasn't possible for my son to have an audiology test because his ear was infected/blocked. This was the reason for his referral from audiology, which was clear from the audiology referral. This was disappointing. However, we then went to see the Associate Specialist. He was lovely. He introduced himself to me & my son. He made us feel at ease. He asked both me & my son questions. He explained he would clear out the ear using a little Hoover (micro suction) so he could see inside the ear properly. He let my son have a little play around with the suction on his hand. He explained what he & found and that he was prescribed some antibiotics to treat the infection. The nurse working with the doctor was also very kind. Both doctor & nurse showed concern when my son felt dizzy after the experience. So, despite a disappointing start, a very good experience.