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Written by a family member
23rd March 2016


Absolutely dreadful service from this provider. Was told by 111 to attend WX at 2310 , was here by 2300 , it is now 0250 and my daughter is still waiting to be seen .. no information given out during this time and when I spoke to Receptionist was told that we wasn't on the list but then she finally found my daughters name only to be told that there were 4 people still in front of her ! ! Not too worry that I will be having to go work in 2 hours time ... (Am in the health profession myself , ) my daughter in pain and has an exam in 7 hours time . Only one GP here , so much for waiting time initiative !! Am so not surprised that this hospital is in special measures , can it get any worse ... Oh yes it can ... Vomit bowls , used cups and tissues in the floor and a TV promoting infection control !! Lovely !! It appears that they haven't heard of dignity and respect either , do not come here !

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff