Whipps Cross University Hospital

Whipps Cross University Hospital 2018-04-11 Person 5 5 0

On the 10-04-2018 I had as a day patient key hole surgery to remove my Gall Bladder at the plane unit whipps X hospital prior to this I was assessed at the Willows centre and also had a ct scan at whipps of my lower abdomen involving dye injection to highlight blood vessels .My initial involvement with Whipps was going to A@E in November with chest pains which turned out to be pancrease nd liver problems -I was admitted for 4 days -1in ICU treated with anti biotics /fluids and given scans which showed a poor gall bladder but no stones.At the time I had a catheter as I was awaiting diagnosis and treatment at a private hospital for an enlarged prostate -this was operated on and was not a problem when I had day surgery. My experience of A&E -the Willows and Plane could not have been better.Staff were freindly and compassionate always keeping me fully informed and open to questions which they patiently and fully answered .I had to postpone the surgery for a time because of recovery needed for the prostate operation -it was an open removal and there were complications the delay was handled well by administrative and medical staff.The operation and recovery arrangements were excellent ,I was aware and reassured observing the thorough organisation in play.I am sore now but my full recovery seems in hand and if problems arise I was fully informed of actions to take for further treatment .So my point of view is well done Whipps -pity about the parking (which can be the major challenge of ones visit)and that not all your wards are as modern as Icu -Poplar -Plane and the Willows hopefully this will improve -surely there is enough equity in old unused buildings to fund building new? NHS number 10174640

Whipps Cross University Hospital 2018-04-08 Person 1 5 0

Staff ignore you, toilets very dirty, waiting for a bed but need someone from surgical to review...waited over 4 hours with no indication. Waiting for CT report... with no way to contact or advise on time...waited over 2 hours. Told to leave cubicle and wait in corridor. Terrible treatment, no respect and told to leave if not happy as this is not a prison by one of the doctors.

Whipps Cross University Hospital 2018-03-31 Person 2 5 0

The ambulance staff were great. The a&e nurses were rude and laid back. There was no sympathy towards my pain and until my sister approached a doctor the nurses were completely unaware my cannula had come out and was squirting liquid everywhere. The nurse was trying to run tests the doctor felt was unnecessary and kept starting things and then disappearing for 20 mins. I was moved to majors simply because there was no space in a&e and then left unmonitored without being seen or acknowledged for an hour and 15. When my sister approached who she assumed was doctor it was actually a trainee [with no badge] who was unable to make decisions or explainations without speaking to a nurse - unfortunately he lacked confidence, although I do understand that takes time. The nurse then finally changed my fluid bag after 45 mins, he didn’t advise me on what the bag was until it already connected. When my sisters complained and was finally able to get the attention of a doctor, she was advised I wasn’t acknowledged by a doctor when I arrived in majors because my assigned doctors shift had finished and I now needed to wait for someone from the medical team - she had no idea how long that would be. Even though I had been in majors for an hour and forty five minutes by this point she was confidently able to tell me this was the quietest night by far this year - so why was there such a delay in everything when there were empty beds and more staff than patients?!

Whipps Cross University Hospital 2018-03-30 Person 5 5 0

I was admitted to Whipps Cross Hospital with chest pains shortly after midnight on a Sunday night. Just over a week later I was released from Bart's Hospital with a stent and a clean bill of health. Casualty was clean, calm and ordered; the staff couldn't have been more attentive. Doctors and nurses and the receptionist who admitted me, all listened to the problem and responded efficiently, and in doing so they saved me from potential heart muscle loss thanks to their prompt response. The hospital is clean and friendly; the staff are kind. Even the food is excellent. I can't speak of the care I received too highly.

Whipps Cross University Hospital 2018-03-28 Person 5 5 0

I was treated in the A&E department at Whipps Cross. All staff were courteous and treatment was delivered swiftly and professionally. The fact that one member of staff, an emergency nurse specialist, coordinated treatment helped to make the whole process less daunting and engendered confidence. Also, the close proximity and professionalism of A&E X-ray services reduced treatment time.

Whipps Cross University Hospital 2018-03-26 Person 1 5 0

Today, my appointment was cancelled in heamatology, no letter of cancellation was sent, and whilst waiting for administrative help, i recieved a voice mail to inform me of the cancellation. The appointment was important to me, due to the risks that are aasociated with my condition, as reflected in the concerns of the consultant. I feel my related problems have got worse, and put me at risk of heart problems. Seeing the doctor today was massively important. I have now been given an appointment 4 months away. There was no risk assessment done before telling me to go home. This is a negligence of care.

Whipps Cross University Hospital 2018-03-25 Person 5 5 0

Excellent information at first consultation and all options discussed. Surgery explained clearly and again alternative options discussed before operation. At all times I was listened to and never felt any anxieties were dismissed. Whilst waiting for op in an unattended area Dr Sahota came out to reassure me I was in the correct place. He made me feel very calm during procedure and outcome is amazing. Scar on face barely visible. Good instructions about aftercare. I would highly recommend this department to anyone needing surgery for skin cancer. I was given all the information I needed, treated with consideration and superb skill.

Whipps Cross University Hospital 2018-03-23 Person 5 5 0

I arrived quite early (8.45 am) for my 9.15 am appointment for a Gastroscopy. Receptionist was very pleasant. The nursing staff prepared me and explained what was about to happen and put me at ease. Jennifer especially assured me when I asked her that she would tell me if cancer was found. My procedure was completed before 10.00am. Top marks to all the staff, - Veronica, Kiran(?), Janet, Sheryl and of course Jennifer who undertook the procedure. (I hope I've not left anyone out!). All made me feel quite relaxed especially considering the unpleasant feeling caused by the procedure. Results given to me before left at about 11.40am. Given advice on next step. Jennifer even advised that she had already requested me an abdominal ultrasound scan as I had complained of some pain 'lower down'. Great pro- activity! Only downside - I was told a biopsy was taken and results were OK but my Gastroscopy report said I only had a 'biopsy urease (CLO test)' (whatever that is?) but results are not yet known. This is a little worrying. Would have liked to know more. A slight breakdown in communication. Fingers crossed!

Whipps Cross University Hospital 2018-03-22 Person 4 5 0

Waiting time

Whipps Cross University Hospital 2018-03-19 Person 4 5 0

I was treated in A&E department today for a stabbed wound. The nurse Mario was very kind and professional. We liked the care that we received and the information we were given about. He did very good job for what we were greatful so much. Thus, the organisation is not very proper as we had to wait too long with bleeding wound to be seen by someone.