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Whipps Cross University Hospital 2018-03-31 Person 2 5 0

The ambulance staff were great. The a&e nurses were rude and laid back. There was no sympathy towards my pain and until my sister approached a doctor the nurses were completely unaware my cannula had come out and was squirting liquid everywhere. The nurse was trying to run tests the doctor felt was unnecessary and kept starting things and then disappearing for 20 mins. I was moved to majors simply because there was no space in a&e and then left unmonitored without being seen or acknowledged for an hour and 15. When my sister approached who she assumed was doctor it was actually a trainee [with no badge] who was unable to make decisions or explainations without speaking to a nurse - unfortunately he lacked confidence, although I do understand that takes time. The nurse then finally changed my fluid bag after 45 mins, he didn’t advise me on what the bag was until it already connected. When my sisters complained and was finally able to get the attention of a doctor, she was advised I wasn’t acknowledged by a doctor when I arrived in majors because my assigned doctors shift had finished and I now needed to wait for someone from the medical team - she had no idea how long that would be. Even though I had been in majors for an hour and forty five minutes by this point she was confidently able to tell me this was the quietest night by far this year - so why was there such a delay in everything when there were empty beds and more staff than patients?!