Cleveland Clinic Portland Place Outpatient Centre
24 Portland Place, Marylebone, London, W1B 1LUReviews
Reviews
Receptionist gave me filthy iPad when checking in with fingerprints all over to confirm my details. Excellent consultation with Professor Murphy and asked to make a follow up in 8 weeks. Receptionist-(same as in check in) could not work out 8 weeks. I gave her the date and asked her to confirm via email. No email received. I phoned a few days later to explain I had not received an email and was assured I would receive one. Nothing received! This is not good enough. I am a private patient paying many many thousands per year and I expect a better service. I am going to have to phone again tomorrow to sort this out. I have terminal cancer and it is too much to deal with
Good service from start to finish with a quick diagnosis following thorough analysis and subsequent prescription. Symptoms have moderated and Dr PS was both curious and reassuring throughout.
The process of booking appointments is poor. In order to get approval by BUPA I needed to have the radiologists name and this was not given when the appointment was made so I had to phone again to get authorisation from Bupa. This did not come in time so had to rebook, I was told it would be the same radiologist but it wasn't as appointment was on a different day and the procedure was delayed whilst I phoned Insurance company to get a new authorisation before procedure could go ahead. I suggest when an appointment is made the consultant's name who will be carrying out treatment is always given to save time and hassle.
Very pleased, staff were friendly, welcoming & professional. Well done.
The consultation was easy to arrange.
The IT system is efficient, easy to use and effective.
Zoom is a simple useful tool.
Nick Sawyer is a Dr I have known for a long time and I trust him.
Resources
Short link to review Cleveland Clinic Portland Place Outpatient Centre: http://iwgc.net/eoopt