Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Wawn Street Surgery
2015-12-17
Person
2
5
0
17th December 2015
When your poorly if possible, I would like to see a doctor within couple of days not two weeks which is always. Also find getting through on phone is hard work.
8th January 2016
Response from Wawn Street Surgery
Thank you for your comments. We are sorry that the practice did not meet your expectations of the service. With over 2000 patients per full time GP there will be times when routine appointments for a particular doctor are already booked. Doctors also have outside committments, holidays and training courses to attend. We would like to assure you that we always aim to provide a high standard of service to our patients.
Wawn Street Surgery
2015-12-17
Person
2
5
0
17th December 2015
Found it difficult to express my problems.
Felt a bit of a nuisance, always found getting an answer on phone very difficult.
8th January 2016
Response from Wawn Street Surgery
Thank you for your comments. We are sorry that the practice did not meet your expectations of the service. We always aim to provide a high standard of service to our patients, but if you have any concerns with any of the staff, please contact the Managing Partner.
Wawn Street Surgery
2015-12-09
Person
1
5
0
Written by a patient
Written by a patient 9th December 2015
Positives
- Dr Gill is a patient, caring, compassionate doctor and is the best in the practice, however, impossible to get a consultation with her.
- Some of the receptionists are helpful and polite when dealing with your query.
Negatives
- I had to wait 3 weeks to see a doctor about a routine medical complaint. This has not improved even after they have appointed 3 new GPs to the practice.
- Trying to get an emergency appointment is just as difficult. I ended up not being able to get one after 2 days of trying and ended up in a Walk-In Centre.
- It is very difficult to see the same doctor - I consider this important especially due to having a long-standing, chronic medical condition.
- It is impossible to get through to the surgery on the telephone. A wait of up to 15 minutes is normal.
- They regularly get my repeat prescription wrong or have to wait longer than 48 hours to get it issued.
15th December 2015
Response from Wawn Street Surgery
Thank you for your comments. Thank you for your positive comments in relation to one of our GPs. We are sorry that our practice did not meet your expectations of the service. With over 2000 patients per full time GP there will be times when routine appointments for a particular doctor are already booked. Doctors also have outside committments, holidays and training courses to attend. We would like to assure you that we always aim to provide a high standard of service to our patients, but if anyone has concerns they can contact the Managing Partner.
Wawn Street Surgery
2015-11-14
Person
2
5
0
14th November 2015
N/A.
19th November 2015
Response from Wawn Street Surgery
Thank you for taking the time to leave feedback on the practice. We welcome all feedback negative and positive. We use this information in the future development of the practice and staff training.
Wawn Street Surgery
2015-09-25
Person
3
5
0
25th September 2015
The receptionists were very, very busy but dealt with each patient in a most pleasant & helpful manner. Getting an early appointment is virtually impossible if there was someone in the surgery who would be available to give advice. I'm sure this would take a lot of the stress from the receptionist.
2nd October 2015
Response from Wawn Street Surgery
Thank you for taking the time to write a review on the practice. We welcome all feedback positive and negative. This will help us with practice development and staff training.
Resources
Short link to review Wawn Street Surgery: http://iwgc.net/ecblq