Reviews
Nothing.
Staff doctor!!
Fantastic.
Thank you for taking the time to write a review for the practice.
Nothing to be improved.
Perfect!!
Thank you for taking the time to write a review for the practice
More front line staff.
Thank you for taking the time to write a review. We welcome all feedback which we will take on board to help with practice development and staff training.
I find the receptionists extremely helpful both over the phone and face to face. When I have required emergency appointments for either of my children, they have been seen the same day.
Its excellent that the surgery has late opening nights.
Another big plus is that my appointments are usually on time.
Thank you for taking the time to write a review.
My last visit to the surgery was very upsetting for me and I have not been back since. I saw a Dr Wilmot who was very rude and agressive towards meand made me feel as if i was a very small child. I had been to see the BP nurse earilier that day to have a 24 hour BP monitor fitted. I have a great dislike of having my BP taken as I do not like pain or the sensation of the cuff cutting off my circulation.The nurse fully understood me when she could see my distress at the though of this every 15mins day and night but Wilmot told me I needed councelling as my reaction very totally unrealistic. She said what do you want me to do get my crystal ball out and she made a very large ball shape with her hands and she said if I could do that they I could have had you out of here 10 mins ago even though I had only been in the surgery 5mins. I have never been a frequent visitor to the doctors but did go if I could not treat whatever I had myself.
We hope you that will accept our apologies and that you felt on this occasion, you experienced a less than satisfactory level of service. We will use this information to focus on training/staff development. Thank you.
Resources
Short link to review Wawn Street Surgery: http://iwgc.net/ecblq