Wawn Street Surgery

Wawn Street, South Shields, Tyne & Wear, England, NE33 4DX 365 reviews

Reviews

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19th August 2015


Joan my nurse for BP etc today, went out of her way to help me and was very caring, without any fuss. So thank you Joan.

1st September 2015
Response from Wawn Street Surgery

Thank you for writing such a positive review. We try our very best to give all our patients the time and best care that we can whenever possible.

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29th July 2015


Excellent -> no problems - every step was explained and what it was for. No complaints.

17th August 2015
Response from Wawn Street Surgery

Thank you for taking the time to write a review for the practice. We try our very best to give all our patients the time and best care we can whenever possible

Recommend
Involvement
Cleanliness
Staff
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15th July 2015


The doctor showed genuine concern and actively listened to me. I did not feel rushed.

24th July 2015
Response from Wawn Street Surgery

Thank you for your positive feedback. We try our very best to give all our patients the time and best care that we can whenever possible.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
18th May 2015


I would like to compliment a nurse called Lisa who took my smear test for me today, 18.05.2015, i am always so nervous coming for the test as my cervix is tilted and can be harder to get cells. Lisa was lovely all the way through my consultation including the actual smear test. I would like to thank her so much.

26th June 2015
Response from Wawn Street Surgery

Thank you for your positive feedback, We try our very best to give all of our patients the time and best care that we can whenever possible

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
10th May 2015


This has been my doctors surgery for my whole life. We wait forever to get an appointment it's like you have to schedule being ill. We recently had a mass walk out of doctors & so have only a couple of doctors that are known. The reception staff, only one very friendly & helpful one, Angie who is lovely. They are constantly taking on new patients & they can't take care of the ones they have! Waiting a month to see a doctor is not acceptable. Some major changes need to happen in this practice otherwise it will be left with the constant stream of students they are taking on & their core patients will be leaving to go elsewhere!

12th June 2015
Response from Wawn Street Surgery

Thank you for your comments. We are sorry that our practice did not meet your expectations of the service. As a practice we take feedback on our service very seriously and as an opportunity to identify how we might improve our service. We have recently seen the depature of three GPs but have continued to provide the same level of GP appointments through the engagement of sessional GPs and we have now recruited three permanent salaried GPs to our team. With our 2000 patients per full time GP there will be times when routine appointments for a particular doctor are already booked. Doctors also have outside committments, holidays and training courses to attend. We undertake that there should always be a routine appointment available with one of our nursing team or GP registrar, but if someone insists on seeing their own doctor, our reception staff may have to ask that you contact us again in a few days' time when there may be more appointment availability. We would like to assure you that we always aim to provide a high standard of service to our patients but if you have any concerns with any of the staff please contact the Manager as we also pride ourselves that they are approachable and understanding.

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Resources

Short link to review Wawn Street Surgery: http://iwgc.net/ecblq