Reviews
Keeping patients informed earlier of changes to health, rather than 18 months later which I experienced.
Thank you for your feedback and comments. We are sorry that our practice did not meet your expectations of the service. We would like to assure you that we always aim to provide a high standard of service to our patients, but if you have concerns with any of the staff or service provision, please contact the Managing Partner.
Excellent care from surgery generally only problem is the length of time to get an appointment.
Thank you for your positive feedback and comment. With over 2000 patients per full time GP there will be times when routine appointments for a particular doctor are already booked. Doctors also have outside commitments, holidays and training courses to attend. Our PPG welcomes new members and we could encourage our patients to play an active role in the future development of their practice services. We would like to assure you that we always aim to provide a high standard of service to our patients.
Wawn St surgery is excellent.
Staff all friendly and helpful.
Thank you for your positive feedback and comments. We try our very best to give all of our patients the time and best care that we can whenever possible.
Getting through on the phone.
Thank you for your positive feedback and comment. We try our very best to give all of our patients the time and best care that we can whenever possible. We have recently carried out an audit of the telephone system which is displayed in the reception waiting room and on the practice website. We work closely with our Patient Participation Group to develop and improve services where appropriate. Our PPG welcomes new members and we could encourage our patients to play an active role in the future development of their practice services. We would like to assure you that we always aim to provide a high standard of service to our patients.
Some of the doctors don't rush you.
Thank you for your feedback. It would be great to have your feedback with regards to your involvement in your care, the practice staff and the cleanliness of the practice.
Resources
Short link to review Wawn Street Surgery: http://iwgc.net/ecblq