Reviews
Long wait to answer calls.
Thank you for your feedback and comments. We are sorry that our practice did not meet your expectations of the service. We would like to assure you that we always aim to provide a high standard of service to our patients. We have recently carried out a piece of work regarding our Telephone System, the results of which are displayed in the reception waiting area and practice website. We work closely with our Patient Participation Group to develop and improve our services where appropriate. Our PPG welcomes new members and we would encourage patients to play an active role in the future development of their practice services.
I have never had any problems about mycare and attention from this surgery.
Thank you for your positive feedback and comments. We try our very best to give all of our patients the time and best care that we can whenever possible.
Obviously, a good appointment system. Too long to wait. Doctors very good, no complaints.
Thank you for your positive feedback. We try our very best to give all of our patients the time and best care whenever possible.
Easy to get an appointment with good doctors. You cannot improve this service.
Thank you for your positive feedback and comments. We try our very best to give all of our patients the time and best care that we can whenever possible.
My care is well looked after.
Couldn't be better.
Only problem trying to get an appointment when really needed and time waiting on telephone extremely poor.
Thank you for your feedback and comments. We are sorry that our practice did not meet your expectations of the service regarding appointments and telephone. With over 2000 patients per full time GP there will be times when routine appointments for a particular doctors are already booked. Doctors also have outside commitments, holidays and training courses to attend. We have recently undertaken an audit of the telephone system which is displayed in the reception waiting area and on our practice website. We work closely with our Patient Participation Group to develop and improve services where appropriate. Our PPG welcomes new members and we would encourage our patients to play an active role in the future developments of their practice.
Resources
Short link to review Wawn Street Surgery: http://iwgc.net/ecblq