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Boots Opticians Wimbledon - Centre Court Shopping Centre 2018-01-10 Person 3 5 0

This was my first (and will be my last) use of this opticians. I experienced a dis-organised group, some of the staff were completely unprofessional. My simple eye test and new glasses took 4 hours long, in which time I was given conflicting information, had to have tests repeated as only a few of the staff seemed to know how to use the equipment. I left wondering what qualifications anyone had who had carried out the eye test. In addition, one of the 'technicians' asked for me to use my reading glasses for one of the assessments instead of my normal glasses I wear for my short-sightedness - when I explained I don't have or need additional reading glasses, she was adamant I did! Absolutely adamant! I've not experienced anything like this before and I was shocked. One of her colleagues tried to explain my prescription to her, but she was having none of it! - discussing loudly in front of other customers and staff what she knew was best for me! This terribly poor standard of professionalism, training and understanding should not be allowed. The whole experience made me feel humiliated and patronized. I'm now concerned whether the new glasses I have ordered through Boots will actually be the correct prescription for my eyes. I will certainly not be using any of the services of Wimbledon Boots Opticians again. I would have no confidence that if there were health issues or problems with my eyes this store would have the ability to detect them.