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16th June 2017


I called in on spec (mind the pun) to ask if my new reading glasses and "office" glasses could be adjusted as I wasn't happy with the vision. Tracey came to deal with my enquiry and after explaining my concerns I was treated to an absolutely uprorious half hour of a consultation. Tracey explained very carefully and tactfully that age has a hardening effect on the eye (lense) muscles and, therefore, the eyes are not as adaptable as they once were. She used the analogy of some well-known sweets to explain the inevitable hardening of these muscles. All the explanations were given with a tremendous amount of humour and tact and I literally had to wipe tears of laughter from my eyes. Tracey was very patient and seemed to enjoy imparting her knowledge and putting me at my ease. If there were a lot more people like Tracey in the world, it would be a far better place. Thank for much laughter Tracey. You're a star.

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