Boots Opticians Nottingham - Victoria Centre (in Boots)

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-05-12 Person 4 5 0

N/A

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-05-12 Person 3 5 0

The wait time is less than ideal, each time it seems to get longer! Seems to defeat the object of actually booking an appointment? This latest appointment I had both a contact lens check and eye test, and spent 2 hours sitting around waiting with my 2 year old daughter which as you can imagine she got extremely fidgety and bored. Luckily a lovely lady there advised us of a delay to see the optometrist and took us to a different waiting area with books and colouring etc so that the last 20 minutes of waiting were at least more bearable for both myself and my daughter. The actual appointments themselves were fine, and the staff were all nice. However as already mentioned, why on earth did we have to spend 2 hours there in the first place when I had already prebooked an appointment?

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-05-11 Person 5 5 0

The stages of the eye examination were explained and there was opportunity to ask questions and have discussion, particularly in the final consultation. There was also help and advice in choosing suitable spectacles.

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-05-09 Person 5 5 0

Staff were brilliant with the children and extremely friendly and helpful

Boots Opticians Nottingham - Victoria Centre (in Boots) 2017-05-08 Person 1 5 0

I ought to title this "Boots Opticians - great people who are massively compromised by the systems they have to put up with" I am reviewing this store as a patient who had their appointment cancelled due to the ill health of the optometrist. That's not the issue I have as these things happen and I was informed in good time. I called the store approx 10 times today to try and order some contact lenses (as I planned to order them at my appointment that was cancelled) but no one picked up the phone. All day. I called another store who did pick up but they couldn't help me as they don't have access to my records (I forgot it was still 1983). When I finally got through to the store I was told you now don't take payments for top up lenses over the phone (?) and you can't post them to me, I have to come in (!) Dear god give me strength At this point may I stress that the customer service was, as ever, pretty flawless. But Boots, please, please, please invest in your systems so that your poor staff have a chance to give great care as I can tell they are keen to do..... Specifically: - make sure calls get answered, or better still, let me order my top up lenses online - ensure that all branches can see my records so that anyone can help me spend more money with you!!! - Please take my money over the phone - Please post my top up lenses to me - you post my normal monthly ones to me, I can't see why that's different I love you Boots, but you are making it very very hard for me to stay with you :(