Boots Opticians Nottingham - Castle Boulevard

Boots Opticians Nottingham - Castle Boulevard 2017-05-16 Person 5 5 0

Re- Eye examination. The whole experience was very professional and relaxed. Staff were very friendly and well presented. Thank you. Would just like to mention that on arrival it would be very helpful if the staff asked if you had travelled by car, as it wasn't until half way through the appointment, we learned that we will receive a fine in the post for not entering our registration on arrival to the reception. Should be made a little clearer.

Boots Opticians Nottingham - Castle Boulevard 2017-05-15 Person 3 5 0

Always get helpful advice from Steve on contact lens check. Takes time to explain things & trials options until it's right. The only problem I have is booking the appointment as it doesn't seem to give me the option to book the castle marina branch online! Otherwise all good.

Boots Opticians Nottingham - Castle Boulevard 2017-05-15 Person 5 5 0

Richard was great and very knowledgable. Easy to talk to and discuss my eyecare. The store staff were happy to help and gave great customer service.

Boots Opticians Nottingham - Castle Boulevard 2017-05-15 Person 5 5 0

Very helpful

Boots Opticians Nottingham - Castle Boulevard 2017-05-14 Person 2 5 0

The optometrist and the experience was a nightmare. They could not find the details of my previous appointments and then they discovered I had been registered with a misspelled name. I also realised my children had been registered with a wrong (not existing) address thus I didn't get any reminder for them. As the optometrist could not find my details she insisted I had never been there! She never listened to my concerns. She just tried to do her routine work without listening to me at all. I also spent about 1 hours before being seen just to find the frame I liked and once I had to order new glasses I was told my frame was out of stock so the only option was to choose the only frame left or choose a new one. After spending almost 3 hours...I have no intention of choosing a new frame so I had to take the last one on display. With the IT system they have, they should easily update the window display. At first staff seemed under pressure to do their job. When I collected my glasses staff seemed more friendly. Many part-time people...so who is responsible for writing my details or my children's details wrongly? There should be a way to track who inputs customer's details/orders on the system. Staff were not sure about my prescription as I was looking for intermediate glasses and at the end of my experience I left the shop with new glasses but no idea about my prescription. All the times the optometrist, despite using a polite language, was very annoying, irritating and never interested in my concerns. I would never use them again. And every time I have to go there at least three times as my visit is never complete on the first occasion.