Boots Opticians Nottingham - Castle Boulevard

Boots Opticians Nottingham - Castle Boulevard 2017-06-28 Person 5 5 0

Prya was extremely thorough and has a warm manner. She discovered that I have wet macular and phoned QMC there and then to fix an appointment. Excellent.

Boots Opticians Nottingham - Castle Boulevard 2017-06-28 Person 2 5 0

Very welcoming and friendly team. However, every time we attend for an appointment we are kept waiting for a very long time. At my most recent visit we waited approximately 30 minutes beyond the appointment time to be seen! There were also lengthy wait times between being seen by different people as part of the visit. For example Optometrist, staff taking the retinal images and staff recording the details of the new glasses being purchased. The overall visit took just under 3 hours. I would understand if expect the sight test and purchase to take up to an hour, but having to wait such a long time overall was ridiculous. It ruined our evening and meant I had to cancel subsequent plans made. I saw other people leaving and rearranging their appointment, so it was clear I was not the only person disappointed by the delays. However, as my previous appointment had already been cancelled by Boots (apparently there was a staffing issue) and my children require new glasses as soon as possible, rearranging again was not an option for me. I return for continuity of care for the sake of the children but I cannot continue to receive the poor level of service sustained last week.

Boots Opticians Nottingham - Castle Boulevard 2017-06-28 Person 5 5 0

Prya was excellent - saw that I'm developing wet macular and contacted QMC there and then. BRILLIANT!

Boots Opticians Nottingham - Castle Boulevard 2017-06-26 Person 5 5 0

Can't improve on perfection

Boots Opticians Nottingham - Castle Boulevard 2017-06-25 Person 4 5 0

The lady (Miss Z. Dasani) who conducted my Royal Navy consultation was one of the most pleasant Optometrist's I've ever had. She was very pleasant and informative, which put me at ease. Please pass on my thanks to her.