Share review of Boots Opticians Nottingham - Castle Boulevard

Boots Opticians Nottingham - Castle Boulevard 2017-05-20 Person 2 5 0

It did not provide a great deal of confidence. It started well, I was initially seen quickly, a questionnaire completed and my needs identified. I told them that I had paid for some safety glasses through a community workshop group. We started with the initial tests with a technician. I'm not good at providing a pressure reading, we managed to do one eye but the second refused to stay open. I was told the optician had a device and would conclude the test during the examination. There was the standard handover between the technician and Mike my optician. The test went well, everything had been updated from my previous visit and the automatic changing of lenses by the machine sped everything up. Mike noticed the missing pressure reading, provided advice on how to complete it and said the technician would complete the test again. This contradicted what I'd been told. He started to explain the different lens types. I had come for a pair of safety glasses so was interested in some varifocals for mainly close up work on a lathe. Although the entire process was automated, he still had to write the prescription up manually. I was past back to a different technician. She started to show me standard glasses. I explained the requirement for safety glasses. She did not know of the offer and asked for paperwork, even though I had provided the code when booking. It was all on my computer. It took a long time for her to find the details on her side and she went off to find the range I could choose from. She did not seem to initially know what safety glasses were and I had to point out those being shown were standard glasses. More glasses were found in the lower tray, this time safety glasses. She then said the optician had not written a figure down on the prescription, and he had another customer in with him. Neither had he completed the pressure test but she could do that via the original equipment. For the other missing information, she was hesitant but eventually decided to knock on the door and disturb him. I listened to a brief exchange and heard her being told to get missing details from the previous eye test undertaken in the previous year. She came back but still could not decide which figures to use and knocked the optician up again before returning with fresh instructions. However she could still not get the prescription into the computer and went back to the optician for advice who this time returned to provide support. More confusion ensued and he seemed to suggest the computer was wrong but his prescription was right and hastily returned to his patient. Still the assistant was unclear and she started to seek advice from a colleague who appeared to have a greater understanding of processes. She provide support and the screens were completed but when checking the work she discovered a mistake had been made and adjusted it. It was still needing to be sorted, I had been waiting a very long time and the senior assistant said I was not required and could leave them to sort it out. The less senior assistant said the glasses would be ready in 12 weeks but her suggestion was quickly dismissed by the senior assistant who said come back after the bank holiday. I gave up and left. No pressure test was completed. Such an experience can only provide doubts that the prescription was recorded correctly. I had little faith between the optician and his assistants. Not a good experience and not what I have had in the past.