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Boots Opticians North Finchley 2017-04-02 Person 2 5 0

I had a very disappointing experience: I booked two appointments for my children and when we got to the store and after we waited for 10 minutes we were told that our appointment was cancelled because the optician did not turn up. I have expressed my disappointment and asked if we could be seen by anyone else I was told that unfortunately not. When I said that perhaps the system needs to change so that at the very least customers are told before they make their way and pay for parking, a member of staff said well we did say sorry..... Clearly needs more training to deal with customers who had a very disappointing experience.