Boots Opticians Manchester - Market Street
287 reviewsReviews
Miss Abigail Ford at Manchester Arndale was amazing. She was very professional and clear on what was best for my eyesight.
The only issue I had was I purchased £150 of items and my points were not added to my clubcard even though I passed my card to the cashier.
Boots really need to get their booking system updated. The old D&A system isn't aligned with the Boots system and so I get reminders for appointments that I don't need.
My original appointment was cancelled and I had to re-book. I had to go through the central booking phone line to do this - it might have been easier if I could have just contacted my branch directly instead.
My apt was at 11:30, however the shop doors weren't opened until about 11:40. When I asked at 11:50 how long I would be waiting your female member of staff told me I had been late arriving ! When I pointed out that was because their doors weren't open, she said that wasn't anything to do with them as they can't open the doors - this is disgraceful customer service & although the optometrist was great, this tainted the whole experience.
Also, I again didn't get a reminder to book my sight test, which should be 12 monthly due to a cataract. So this was done at the time your optometrists suggest !
Staff frendly and profesional
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