Share review of Boots Opticians London Wall

Boots Opticians London Wall 2017-04-30 Person 3 5 0

The first optician I saw, Neil, was great. Carefully explored contact lens options with me especially since I have had difficulties with them before. Had me on a second trial. I had to reschedule my lens check up appointment and Neil was on holiday. When I rebooked I wasn't told the new appointment wasn't with him. That's not good. He was excellent and I would have waited. The new person I saw, a lady, no idea what her name is as she didn't introduce herself, was clumsy, pushy, in a hurry, and could care less about me. She was testing my eyes with a blackout lense that literally had a hole in it, until I pointed it out. So my entire eye test was using both eyes instead of one because of the broken lens. When she checked the fit she barely even looked. Neil spend at least 2-3 min doing same thing she did in 30 sec. I told her my vision wasn't right. She said she will change the prescription slightly and all she wanted was to push me into agreeing to buying the new contacts - instead of giving me a chance to test the new prescription. I have a very hard time with contact lenses and find them uncomfortable. Explained all of that to her; she wasn't interested to hear. It seemed she was making sure to sign me up to buy into their scheme, so she can get her bonus/commission. I got a month supply and will see how it goes. So as for recommending the place it is hard to say. I got such inconsistent service - had I had the lady from day one; I would have never returned. If I had continued with Neil then I would definitely go back. He cares about the patient; she couldn't care less.