Boots Opticians London - Tottenham Court Road

Boots Opticians London - Tottenham Court Road 2017-10-04 Person 4 5 0

Very friendly and professional. Everything was clearly explained. I do not like the central booking system - it seems that two different systems are operated between the central system and the local branch and they don't communicate with each other. I recently updated my address and it seems not to have gone through to both systems. The customer shouldn't have to do this twice.

Boots Opticians London - Tottenham Court Road 2017-09-14 Person 1 5 0

I chose to go to Boots for my eye test and pay the extra money because they are supposedly of very high standard and are very well known. However, when I went into Boots to book an eye test I was very rudely directed to the correct desk to book and was extremely disappointed with the service. I asked to book an eye test which was booked with no problem however no further information was given to me. It was only half way through my eye test that I was told that there are two different types of eye tests, one for contact lenses and one for glasses and I was booked to have the incorrect test as I was not explained the options or asked which one I needed. Not one member of staff seemed to care about this problem and were reluctant to help me. I was clearly distressed by the end of the test, however my payment was taken with no problem, I was not asked by the member of staff if I was ok and no one asked me if I was happy/satisfied with the test - which I most definitely was not. The Locum Optometrist was not friendly and seemed to get the test done as quickly as possible and I was not happy with the prescription she gave me.

Boots Opticians London - Tottenham Court Road 2017-09-12 Person 5 5 0

I was completely satisfied with my appointment. Each person who worked with me was helpful and friendly. The Optometrist, Aashika Davda, was outstanding and I hope to see her for as long as possible. She was kind, careful, considerate, informative, knowledgeable and professional. I look forward to going back for a new pair of glasses and for a yearly check up. Thank you Boots!

Boots Opticians London - Tottenham Court Road 2017-09-12 Person 4 5 0

Very friendly and informative optometrist

Boots Opticians London - Tottenham Court Road 2017-09-06 Person 4 5 0

Clear explanation of tests. Friendly manner