Boots Opticians Chelmsford - High Chelmer

Boots Opticians Chelmsford - High Chelmer 2017-02-28 Person 2 5 0

The optometrist was very confusing, didn't really make it clear whether my eyesight had improved. Very chaotic, long time waiting. Lots of confusion, tried to charge me for an eye test, lack of communication between members of staff. Very difficult to get through on the phone, it never gets answered!

Boots Opticians Chelmsford - High Chelmer 2017-02-25 Person 4 5 0

Very thorough with warmth from start to finish

Boots Opticians Chelmsford - High Chelmer 2017-02-20 Person 3 5 0

Good once in the consultation but took 3 attempts to book and then was running late and disorganised on the day.

Boots Opticians Chelmsford - High Chelmer 2017-02-20 Person 3 5 0

Really difficult booking appointments or making an enquiry. It takes several attempts for the telephone to be answered. I tried different times & days . This is an issue at both branches in Chelmsford. Clearly, this is a staffing issue. I found the staff in store to be extremely helpful on my visits to the store.

Boots Opticians Chelmsford - High Chelmer 2017-02-20 Person 4 5 0

The overall waiting time was terrible on Sunday (19th February). Arrived at 11.40am for a 11.45am appointment. I was expecting to be seen on time but a few minutes after would have been good. I got called to have some eye tests carried out at 12.25 but not all of them as I still had my contact lenses in waiting for my C/L appointment. Waited until 12.50pm to be seen for my contact lenses for 15 minutes. Then waited around for until 1.30 for the rest of the eye tests to be completed. So overall it took me 2 hours for a couple of eye checks. The staff are great but the waiting times are shocking and this happens each year I have my eyes tested. Change this and it will be improve dramatically!