Boots Opticians Chelmsford - High Chelmer

Boots Opticians Chelmsford - High Chelmer 2017-05-11 Person 5 5 0

I am a customer of boots opticians in chelmsford high st but they seem to have had recent problems answering their phone. Not sure if this is a staff shortage issue. I had a call To say my lenses had arrived in store but on my arrival they couldn't be found, had to make a second trip. I had a problem with a lens so had to order another which took a while to arrive. I spoke to Julie at the high chelmer branch and she took over and sorted everything out for me, she was brilliant and exercised exemplary customer service.

Boots Opticians Chelmsford - High Chelmer 2017-05-07 Person 3 5 0

The actual experience of the eye test was fine - it was the after care and admin that has let Boots down. I did not feel able to afford prescription sunglasses and glasses, so ordered only sunglasses. Nobody mentioned the offer of second pair half price. There were three forms that staff did not request my signature on, which used up my time on return visits when paperwork had to be located. Then I was ordered the wrong sunglasses! This required another trip to sort out. A lovely lady called Beth did sort it out for me, but when she checked with the manager whether I could use a half price voucher off the sunglasses she was told that this was not possible. As well as being without my sunglasses for over a month, I have the added inconvenience of returning and using more of my valuable time. I would have thought that the manager would be allowing the redemption of the voucher as a gesture of goodwill in the circumstances. Lastly, I feel it relevant to add, that one member of staff on one of my previous visits mentioned that I should look at home for vouchers as the money could then be refunded to me on collection. Overall, a less than satisfactory experience.

Boots Opticians Chelmsford - High Chelmer 2017-05-06 Person 4 5 0

Very thorough eye check with very helpful findings. Excellent service from Julie, the dispenser. She was very friendly and helpful.

Boots Opticians Chelmsford - High Chelmer 2017-05-04 Person 5 5 0

Very efficient, thorough and freindly in all departments.

Boots Opticians Chelmsford - High Chelmer 2017-05-03 Person 5 5 0

I felt well looked after in every aspect of my visit, very caring service with a smile. Thank you