Share review of Boots Opticians Brent Cross

Boots Opticians Brent Cross 2017-01-19 Person 3 5 0

I saw an optometrist called Alkesh Patel, whom I have seen for many years at Boots. I have great trust in his competence and was able to rely on his clear advice as my eyesight has recently become poorer due to age. I had a regular Contact Lens appointment as per my contact lens programme and the appointment was made for Tuesday at 2:30pm. When I arrived for my appointment, (I don't know who it was with, but not Mr Patel), there was no record of the appointment, although I noticed later that the appointment had been written on to the box of my lenses which I had to collect from Brent Cross branch. It was when this appointment was not listed that I requested an appointment with Mr Patel, whom I know is very experienced and competent. Last year I had an extra (paid for extra), eye test because my contact lenses were giving me some trouble, and the optometrist seemed inexperienced and was clearly running through a "tick box" exercise rather than understanding the problem and having the competence to address my issue. Locums and inexperienced staff do not encourage me to have faith in your service. You must have properly trained and knowledgeable optometrists if you wish to gain 5 *'s. Mr Patel deserves 5* but the telephonist messed up my appointment, (obviously wrote it down on the lenses box for collection but forgot to enter it on the computer system). Young inexperienced staff are failing the basic job requirements.