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12th January 2017


I was particularly impressed with Ella at the Bedford outlet - the Polish customer services adviser. Professional, friendly, knowledgeable, extremely articulate (more than some English native speakers) and invaluable in helping me narrow down my choice of glasses. I initially picked 10 pairs and with her professional and personal opinion, I narrowed them down to two within 5 minutes and purchased both. I will certainly recommend Ella to anyone wishing to have the benefit of a professional yet attentive adviser. Her personal input as to the look of the glasses was spot-on. She is a great employee who certainly deserved to be valued. If you'd like me to write a commendation letter, please telephone me on 07866 255 915. anna

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