West Suffolk Hospital

A&E absolute shambles. No care. Badic checks. Left on trolley for over 8 hours in corridor. Shouldn’t have been discharged as confirmed by gp. Have ongoing issues and this was ignored. Toilet filthy. Nurses gossping and ignoring man being violently sick.

Friendly, professional staff.

One of the worst. Always late, completely disorganised. Don't go there if you are needing urgent care.

Genuine kindness during my illness and recovery.

Of course, nobody likes the waiting times! That aside, I was treated very kindly by all staff. I was surprised by the pleasant surroundings in the upgraded areas. If anything, I did find the seating a little too hard for me, but regard that as a minor issue.

I have been both an out patient and in patient and have always had a very positive experience throughout my healthcare. Hospital food sometimes can be looked upon with some amusement but in my opinion (as an ex-chef) I found the food very appealing, considering the constraints the catering staff are held to. The medical staff are very friendly and often go out of their way to make the patient’s stay as comfortable as possible.

I was diagnosed with bullous pemphogoid in December 2022. I have been under Dr Aruni ranasinghe from dermatology for treatment. I cannot speak highly enough of her and her staff and now one year and four months later I am being weaned of my medication and I am like a new man. Thank you west suffolk in these trying times.

I always feel safe & well cared for at West Suffolk Hospital, whether at A&E, on ward or attending outpatients

After being told that I had a telephone consultation with a Dr, the hospital then sent me a letter to confirm the appointment but that I had to go IN to the hospital at the date and time stated. I called them to confirm this as I had been told previously that it would be a telephone consultation and they confirmed that yes, I had to attend. So imagine my frustration and annoyance when I received a phone call from the hospital an hour before my appointment to say they were very sorry and that it IS a telephone consultation. I was on the train, literally just pulling into Bury Station!!!! This meant that in a panicked rush I had to make my way home to Ipswich in time for the telephone call!! I JUST made it! I have complained and asked for a refund of my fares as this was already an expense I struggled to find. This has been agreed but we are now at almost 1 month and I've received nothing yet. When I enquired I was told, "It can take a while". Whilst the lady helping me with my complaint has been helpful, the ladies that I have spoken with on the phone about my appointment etc have not been the most empathetic!

I feel that under Dr Arun Ranasinghe I am really well and professionally looked after. Cannot fault this service ,