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Written by a NHS patient
14th February 2024


I came to the urgent care centre on Friday 9th February about 5.00pm. I waited with my son who decided to injure his leg at college before a family weekend away in Hampshire. How dare he!!! About 7.00pm I saw a very sick looking Asian lady with I assume her daughter. Even my non observant son said that woman is going to fall any minute. They went to reception to tell them the details but she could hardly stand. The doctor at the counter near reception called them quickly & did some checks. He then took them to another part of the urgent care but the part that was heartwarming was that the doctor offered his arm to the lady. He walked with her arm in arm as he spoke to her. This was the sort of image you see on tv. A stunning doctor in scrubs walking with his sick patient arm in arm with a smile. Sounds like a scene from an American movie!! He had dark hair and tanned complexion. Thank you for being you! My son is fine. But yesterday he fell at football. There is no hope for our weekend in Hampshire.

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Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe