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West Berkshire Community Hospital 2022-09-16 Person 4 5 0

[name removed] on reception was outstanding, she really went over and above to be helpful and kind, both on the phone and in person. The practitioner I saw did could not find what was wrong, so she gave me a leaflet about some exercises, recommended painkillers and referred me back to the GP if the pain didn’t improve. It was a quick examination which was not able to get to the bottom of the issue. I didn’t understand how she could be sure exercises would help/not harm since she couldn’t diagnose what was wrong and I felt they should talk patients through exercises/show them how to do them and make sure they understand rather than just giving them a leaflet.

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Athsma