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West Berkshire Community Hospital 2024-03-16 Person 4 5 0

I was pleased with most of the care but there was one member of staff who refused to believe that I needed help to go to the toilet because I was deemed independent but I needed help moving the toilet support/commode which was too heavy for me to move by myself. Therefore I was verbally abused when I came out of the toilet as I had kept others waiting. This soured my experience of the care I had received. I had been very happy with the care prior to this.

More toilets for those who needed the toilet support.