Warwick Hospital

Warwick Hospital 2023-04-24 Person 4 5 0

A&E staff were really lovely to my daughter.

We did not ask, but the triage nurse told us that we “would not have long to wait as we’d come at a good time” When we had a very long wait in the waiting room it was a surprise and I wished the nurse had not said anything as it built up my expectation unnecessarily.

Warwick Hospital 2023-04-24 Person 5 5 0

My elderly mother was the patient and she was treated well and with respect and I was consulted regarding decisions and treatment for her. Time in A&E 5 hours which was very good as it was extremely busy

Nothing as staff were amazing

Warwick Hospital 2023-04-24 Person 4 5 0

I was a visitor to the area and had to attend Warwick minor injuries. I would have liked an update as to how long I would be waiting before being initially seen but I understand that this is often difficult. Once initially seen I was given my x-Ray and subsequent results, treatment and advice very quickly

Try and evaluate time waiting before initial consultation

Warwick Hospital 2023-04-24 Person 5 5 0

I was well looked after and in a very timely manner. Staff were all kind

Nothing

Warwick Hospital 2023-04-24 Person 4 5 0

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Warwick Hospital 2023-04-24 Person 3 5 0

Waiting time after initial check up was going to be too long. My nose bleed stopped shortly on Ariel but I decided to be checked out. I was informed a doctor would see me but after 2 hours that hadn’t happened. My nose bleed didn’t reoccur so I checked out. The entrance doors where open all the time and I was extremely cold.

Like most AandE departments the waiting times are not acceptable.

Warwick Hospital 2023-04-24 Person 1 5 0

I went to A and E at 2.20 am as was unable to swallow at all. No water, my spittle or food. There were only 4 people ahead of me; foot and leg issues were 2 of them . I was still not seen by 6 am and there seemed no air of efficiency or urgency. The one doctor I saw seemed to taking over 40 mins per patient. I sat in the waiting room feeling so I unwell it was obvious to triage that someone needed to just spend 5 minutes looking in my mouth and send me away with pain killers or antibiotics. I was scared because I could not swallow and said this to triage as when I tried to sleep I kept jolting awake as my throat was closing that’s why I came to A and E Finally it should have been my turn but no one came back into reception for an hour and a half and by this time I was dehydrated, cold and no longer able to sit there so I left broken hearted by what I have always regarded as a wonderful service. I don’t think they were in undated with ambulances and the continued laughing and so forth I could hear from behind the doors did not make believe there was any urgency to see people quickly and efficiently who had waited almost all night. I cut my holiday short to uk flew back to Guernsey and revived treatment there the next morning

There seemed to be no desire to get through the work load, see people and move into the next one. There was too much chatting as the doctor escorted patients out chatting to all the relatives which is great but then disappear and no sign of a doctor for hour and half?

Warwick Hospital 2023-04-24 Person 5 5 0

I couldn’t have wished for better care or service. The whole team were fantastic and were working hard to keep waiting times down but at the same time being extremely thorough. You hear a lot of negative things regarding the NHS. I can only speak as I find. My experience was the best. Thank you NHS

The only thing I can think of is my husband said the coffee machine and the vending machine in the reception waiting area didn’t work and he lost money.

Warwick Hospital 2023-04-24 Person 4 5 0

Could not fault

Na

Warwick Hospital 2023-04-24 Person 3 5 0

Reception & sho and ent dr were fantastic, senior dr seemed a big judgemental which hard with communication with us seeing my son has asd, triage nurse was awful and not caring or friendly

Understand asd and be kind especially triage nurse