Warwick Hospital

Warwick Hospital 2014-02-09 Person 5 5 0

Warwick Hospital 2014-02-09 Person 5 5 0

Warwick Hospital 2014-02-09 Person 5 5 0

Extremely caring and supportive staff.

Warwick Hospital 2014-02-09 Person 5 5 0

Well looked after & treated carefully.

Warwick Hospital 2014-02-09 Person 5 5 0

Warwick Hospital 2014-02-07 Person 4 5 0

Overall the care I received was very good. The staff we very attentive especially Chloe, Lisa and Sam. Constructive feedback: 1) The personal TV, Phone and internet access at the bedside was not available. The whole unit was missing, just three connecting wires left hanging from the bracket. Staff could not say why it was not present and when the unit would be returned? This was disappointing as I had told close family that they would be able to call me at any time. I also had counted on being able to watch TV and films whilst hospitalised. 2) Noise- I know this is almost impossible to solve but the noise from the Hatton Ward above the 23 Hour Ward was very loud. Particularly when beds/trolleys and machines were being wheeled around above. Coupled with the loud talking and laughter from night staff between midnight and 4am it was almost impossible to get any meaningful sleep. 3) The shower facility that I used on the ward was poor, in that the water flow was not very strong. This made showering more difficult than it need be. 4) A couple of times I saw staff entering the ward (I assume from home etc) and not using the cleansing gel. Later saw staff re-entering ward from other parts of the hospital and not using the gel. Bearing in mind the current Nora Virus outbreak affecting the hospital I would have expected this to be mandatory, even if just to set the right example to visitors. 5) The discharge procedure was exceptionally long and drawn out. I was told by the consultant after examination at approx 8.15 that I was discharged and this would happen virtually straight away. However I didn't actually get the discharge letter until 10am. This meant that my relative collecting me incurred additional parking charges. 6) The food was not of acceptable quality. The soup was just like water and the baked potato was undercooked. The beans supplied with the baked potato were insufficient quantity. This meant that approx half the potato had to be eaten dry.

Warwick Hospital 2014-02-06 Person 5 5 0

The medical care provided by both the doctors and burses was excellent. They were also friendly, approachable and keen to answer any questions. The patience and kindness shown by all the nurses towards the older residents of the ward was outstanding. The standard of the food served was good - well presented, tasty and of good quality. Improvements :- 1) A minor niggle but I struggled to get my choice of breakfast in Malins despite filling in the form each day, it seemed to be a problem to have two Weetabix as a cereal and croissants were never available. However, when I was in CCU I managed to get my exact breakfast choice (again two Weetabix and a Croissant) without a problem. Overall I would rate breakfast in Malins as acceptable but could easily do better 2) Improved discharge. Again a minor niggle - but the day I was discharged, there seemed to be a lack of clarity as to exactly what the timetable was as to when I could leave I realise in a coronary care unit there are no guarantees - emergency care will always come first but perhaps a brief explanation of a rough timetable wouldn't be too much to ask. Overall I would rate this as good but still room for improvement 3) Bedside TV This was the most disappointing aspect of my stay in hospital I found the TV service to use unreliable. The touchscreen TV would only work occasionally which made using it a problem. I only want to watch the TV in the evening and found I could not change channels after about an hour of watching The price per day was OK - but is the system did not work it was poor value for money. If the Hospital are going to charge for Television then they need to do considerably more to ensure a robust and reliable service. Overall this was by far the most disappointing aspect my hospital stay and I would rate the TV service as Poor to Very Poor

Warwick Hospital 2014-02-05 Person 5 5 0

I found the nurses extremely helpful and very pleasant which is what you need would highly recommend anyone to stay here

Warwick Hospital 2014-02-05 Person 5 5 0

The nurses were attentive & carring. If we had a problem or need a little extra care they did this as soon as they could. Keep up the good work NhS

Warwick Hospital 2014-02-05 Person 5 5 0

Almost imposible to improve Near perfection nurseing staff were attentive to the wards every need, clenlenees excelant smiles great staff patients happy.