Share review of Warwick Hospital

Warwick Hospital 2014-02-07 Person 3 5 0

Overall the care I received was very good. The staff we very attentive especially Chloe, Lisa and Sam. Constructive feedback: 1) The personal TV, Phone and internet access at the bedside was not available. The whole unit was missing, just three connecting wires left hanging from the bracket. Staff could not say why it was not present and when the unit would be returned? This was disappointing as I had told close family that they would be able to call me at any time. I also had counted on being able to watch TV and films whilst hospitalised. 2) Noise- I know this is almost impossible to solve but the noise from the Hatton Ward above the 23 Hour Ward was very loud. Particularly when beds/trolleys and machines were being wheeled around above. Coupled with the loud talking and laughter from night staff between midnight and 4am it was almost impossible to get any meaningful sleep. 3) The shower facility that I used on the ward was poor, in that the water flow was not very strong. This made showering more difficult than it need be. 4) A couple of times I saw staff entering the ward (I assume from home etc) and not using the cleansing gel. Later saw staff re-entering ward from other parts of the hospital and not using the gel. Bearing in mind the current Nora Virus outbreak affecting the hospital I would have expected this to be mandatory, even if just to set the right example to visitors. 5) The discharge procedure was exceptionally long and drawn out. I was told by the consultant after examination at approx 8.15 that I was discharged and this would happen virtually straight away. However I didn't actually get the discharge letter until 10am. This meant that my relative collecting me incurred additional parking charges. 6) The food was not of acceptable quality. The soup was just like water and the baked potato was undercooked. The beans supplied with the baked potato were insufficient quantity. This meant that approx half the potato had to be eaten dry.