Reviews
Reviews
Couldn't fault the doctors, nursing staff and care assistants. Found the reception / administration team to be quite dismissive. My husband ended up lying on the floor in A&E, clearly in a lot of pain. It was only 2 passing care assistants who offered any help, then when a doctor saw what was going on, she ordered a trolley and for him to be taken straight through to be seen.
I would like to say a HUGE thank you to Jenna and Richard, they were so supportive and caring throughout the day - we spent almost 10 hours in A&E
I honestly could not be more complimentary about the service received. From the beginning to the end, everyone involved in my treatment and care was absolutely brilliant. The doctors/consultants did their best to keep us informed as much as possible with regular updates. The real stars I must say though, was the ward staff and nurses. They truly did go above and beyond in their care and duties. I've had hospital care before in London, both NHS and private, but it doesn't stand to compare. Overall, I cannot thank tje hospital enough, amd just want to say keep up the fantastic work you're doing. We need more like you!
The care received was fantastic. The nurse named Emily was professional and friendly at all times and made me feel relaxed throughout the experience.
I think that my visit was on quite a quiet day, which may have a bearing on the care I received, however, I found all grades of staff friendly, efficient, informative and reassuring. I did take off one star on two categories because of a slight tendency to talk over me, which, for an older person, who is compos mentis, irritates. As a former health service professional, I balk slightly at all the first names: people work hard for their qualifications and are entitled to respect for that commitment.
I couldn't make any suggestions how they could improve the service, care and consideration. Every member of the nursing staff were absolutely first class, extremely kind and very informative about the procedures I have had.
First class National Health Service.
Many thanks to all the Staff.
I had an unexplained and prolonged fever. The concern was it may be turning septic. My gp and the hospital reacted immediately and delivered the correct treatment, largely eliminating my symptoms, and greatly reducing concern
Caring and compassionate staff who dealt with me in a timely and efficient manner.
Staff Nurses should carry out their job to the best of their ability instead of making patients/family members feel like they are an inconvenience.
We where seen quickly, I never felt we were waiting round to bee seen. The nurse and the doctor my son saw where friendly, kind and very approachable . They where amazing with my son. I felt my concerns where listened to and never felt I was wasting anyone's time. Cannot honetly fault the care my son received
The skilled, professional care gave confidence that I was receiving best practice and medically could not be bettered..
Where possible more information could be given on when and how long the various procedures/stages of treatment would take.
When first admitted to the ward information on "facilities" available would be helpful eg TV, meal times, toilets, washing, information book.
The free wi-fi was completely unusable, dropping out every 10 seconds, and could not even be used for e-mails. Access to the net was impossible.
It took a few days to adjust radiators which were making the ward far too hot.