Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Warneford Hospital
2021-11-09
Person
3
5
0
Review of Cotswold House Oxford Inpatient
9th November 2021
I felt is the honest answer
Suggested improvements
I don’t know
Warneford Hospital
2021-11-09
Person
2
5
0
Review of Cotswold House Oxford Inpatient
9th November 2021
Feel misunderstood by majority of team. Not listened to
Suggested improvements
More regular staff. Fewer agency
Warneford Hospital
2021-11-09
Person
3
5
0
Review of Cotswold House Oxford Inpatient
9th November 2021
Some staff members were very kind and compassionate, however some were less so. Overall I feel as if the level of care at Cotswold house is commendable.
Suggested improvements
Listen to patients needs more, and understand the place in which they are coming from.
Warneford Hospital
2021-11-09
Person
3
5
0
Review of Cotswold House Oxford Inpatient
9th November 2021
Staff have the best intentions, but they are overworked and I worry about them
Suggested improvements
n/a
Warneford Hospital
2021-11-09
Person
4
5
0
Review of Cotswold House Oxford Inpatient
9th November 2021
Kind staff
Suggested improvements
More updates on care
Warneford Hospital
2021-11-09
Person
3
5
0
Review of Cotswold House Oxford Inpatient
9th November 2021
I was looked after when struggling
Suggested improvements
Involved more
Warneford Hospital
2021-10-28
Person
2
5
0
Review of Oxford City and North East Adult Mental Health Team
28th October 2021
Appointments were almost always late and on one occasion missed entirely. One day the duty phone was not answered - I got through to a receptionist who said someone would call us back, no call back that day and could not get through for the rest of the day. Staff seemed like they wanted to do more to help, and have at times been very kind and helpful, but they were extremely short staffed and it seemed overworked, having a major impact on care. At times, this came across as uncompassionate and felt very chaotic. Care coordinator made assumptions about me based on my diagnosis, which made me lose trust; it didn’t seem that anything was much known about what was helpful/unhelpful for my condition. As I said, it seems like the staff really did want to help but just no time to get to know me properly or my mental health needs.
Suggested improvements
Knowing more about my particular diagnosis - what is helpful and unhelpful. More staff - I really did understand when the staff said they were short staffed and that’s why appointments were late or missed (without warning), but that can be difficult to manage especially when there’s nothing you can do about it and your mental health is already difficult to manage.
Warneford Hospital
2021-10-27
Person
3
5
0
Review of Highfield Unit Oxford
27th October 2021
Early days but good so far
Suggested improvements
More feedback
Warneford Hospital
2021-10-14
Person
3
5
0
Review of Wintle Ward
14th October 2021
I thought about the answers. Hope they were helpful.
Suggested improvements
No
Warneford Hospital
2021-10-13
Person
2
5
0
Review of Oxford City and North East Adult Mental Health Team
13th October 2021
One of the psychiatric nurse 'professionals' couldn't help laughing at me so she had to disconnect from the session. This is despite my call being in relation to a suicide attempt.
Suggested improvements
Strike-off unprofessional 'professionals.
2021-10-14 11:29:22
Response from Warneford Hospital
Thank you for sharing this experience and taking the time to leave a review. Please get in touch to talk about this further and I would like to reassure you that this feedback will be shared and acted on. I can be contacted at beth.morphy@oxfordhealth.nhs.uk.