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Written by a private patient
27th February 2022


I stayed at the Ridgeway overnight for a breast reduction operation. The accommodation was good and had all I needed. The nurses were amazing - really knowledgable and helpful. My overnight nurse has specialised in a certain area and used the type of dressing I had, which was causing an issue, so could sort it out at 2am! The staff were super responsive, with me within a minute from ringing the help buzzer. Food was lovely - great choice, cooked well and warm when it arrived. I even stayed in an extra couple of hours on the day I was discharged so I could have lunch there. My only reservation was when visiting a week after the op to have my dressings changed, and reception didn’t inform the breast care nurse I was there, and the appointment wasn’t on the system (despite letters to me). After waiting 30 mins I asked and was sent to the other reception who sorted it out for me. This hasn’t put me off using the Ridgeway.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe