The Queen Elizabeth University Hospital Glasgow

My niece was splashed in the eye with urine while at work. The sample had a blood trace. The dr within A+E sent her home without any assessment of her eye nor requested viral bloods. He said he'd been in a similar situation and 'it was awful waiting on results for 6 months' and 'I wouldn't want to do that to you'. I'm sure she'd rather know if she'd contracted anything rather than go into the community unawares. Nice to see the dr looking after no 1( himself). Also, he wasn't wearing a name badge. When her mum called to ask why he wasn't wearing one, the nurse said - 'we don't have to wear badges here, like out patient department workers do'. Really?!

My sister has been in this hospital 4 times now with a recurring back problem,this time she was admitted unable to walk. Sometimes unable to get to the loo in time because of loss of sensation, she is unable to get a hot meal at home because she uses two walking sticks and she cannot carry food from her kitchen to sit down and eat it, so she lives on food she can put in her pocket, why? because she has started to loose sensation in her fingers and hands. She is not an old person, this time last year she was fit and walking her dogs miles each day. She has a disc problem, she has had it before when she lived in Edinburgh and this was sorted with great result.They have acknowledge she has this problem again, but are doing nothing to help her, things are so bad this time she has threatened to take her own life if they send her home without the surgery she needs, she is in so much constant pain, she has legs swoolen with lymphedema due to inactivity and just sitting in a chair, she cannot even get into bed at night due to the severe pain when she lies down, I have been lied to several times when speaking to nursing staff and even a Doctor, they need to improve their standards drastically as I have spoken to several other patients on my sisters ward and so many are unhappy with their care there. This hospital needs to get its act together, I would be interested to know how many people had died due to lack of care in these wards especially.

My son had a motorbike accident and was sent to queen elizabeth hospital. All of the staff were fantastic and so helpful. Mr Zino went out of his way to save my son from having his spleen removed we couldn't be more grateful to him. The staff in unit 6 were amazing, they couldn't do more for my son and myself. It was such a scary time for us but the staff all made it more bearable. They really care.

I have been hospitalised twice in the last year or so at QEUH. Both times I am happy about and grateful for the care I've received.

My wife had a fall and suffered brain injury. The OT team lead by Claire were absolutely fantastic, but the care and treatment in ward 64 was really bad. The staff there should be able to handle unco-operative patients as the patients have suffered brain injuries which affect their responses. My wife was left without a wash or bath or change of clothes or toothbrush for 3 weeks. Ignored by staff and doctors. The big exception was the OT team who were wonderful. My wife was moved to Royal rheumatology ward for no apparent reason, and so all the good work done by the OT team was spoilt. For some unknown reason she was not offered a place at the rehab unit.

I had to visit A&E this week I know there is bad press about this hospital,however I can not praise the staff highly enough the care and attention I received was top notch Doctors and nurses are superb I went in slightly worried and left that evening with my mind at ease to feel that way you don’t mind waiting any length of time

My husband was hospitalised with Pneumonia, while the doctors were examining him when i went to visit him, i was watching a you tube short, it was pretty funny and i showed my daughter the phone and said freaky feet, the nurse ran out the room and told all the staff including writing it on my husbands record that i was abusive by calling her professor freaky feet, which was not the case, they refused to tell us what was wrong and we were told if the hospital staff find you offensive they will hold back a diagnosis from you as a form of punishment, seemed the blonde nurse was looking for things to be offended by we were treated so badly be hospital staff all because of an attention seeking nurse, i would not return to this hospital.

On arriving at a/e in the afternoon after advice from 111 as I had chest discomfort I was seen and given ecg/ bloods/recordings and x ray. Was advised all negative bar blood which required repeating after 3hrs.told this was now OK but they wished for me to stay overnight and "speak" to a cardiologist the next day. I was then moved to a different unit after breakfast, put in a side room and sat there staring at the ward till 21.40pm.treated well by the nursing staff but in the 31hrs I spent in the Hospital I never once spoke to a doctor. I walked out 21.45pm,noticed I had received texts and phone calls from them after midnight. A nightmare.

I had a serious fall and was taken to the QEUH. From the moment I arrived in A&E I was given wonderful care. The reception staff were efficient and kind. I was triaged quickly and the staff nurse was wonderful. I was given a room and assessed and ct scanned. I was seen by 3 doctors( Kevin, Nicole and Arthur) and all the fabulous nursing staff - I’m sorry I didn’t catch any names ! I was sent to ARU 4. The staff there are outstanding. It is a constant hub of patients coming and going and the staff still had time to check if I needed anything and I was comfortable . I would like to single out Staff Nurses Michelle and Grace for taking such wonderful care of me and Jim,Carol, Sheree and Joanne for tea and sympathy ( and helping me in and out of bed!). Lindsey the ward sister popped in to check I was well , she is charming ,funny and put me completely at ease. Thanks also to Dr Mitchell and her team of fabulous doctors. I cannot praise ARU 4 highly enough ! I spent my last night in Ward 2A - again a very busy ward and once again fantastic treatment. I’m sorry I can’t remember everyone’s names but thank you to Catriona for admitting me to the ward and all the nursing and health care staff for their care and a special thanks to the beautiful young nurse with the fabulous hair who took care of me before I left - I’m so sorry I can’t remember your name. Finally thanks to student Nurse Kieran , you were fantastic and have obviously chosen the right career! A sincere thank you to all the staff in the hospital the porters, domestics, kitchen staff ( meals were delicious), nursing staff, medical staff and all the volunteers ( especially the lovely lady who brought me and my daughter tea in A&E).

Service was appauling. No care AT ALL for patients.No aftercare post operation. .I came home with a red laundry bag assuming soled clothes…….no…….clothes clean but my fathers medical notes were in bag. If I ever have to get a serious surgical procedure I would NEVER go to this hospital. Such a shame my dad had this terrible treatment before he passed away.