St Mary's Hospital

St Mary's Hospital 2019-10-20 Person 5 5 0

Upon entering I was greeted and acknowledged by the person on reception which was a vast improvement on the last time I was here some years ago when the lady ignored me for several minutes, was blunt and was clearly in the wrong job. But I don't want to dwell on that because this appointment couldn't have gone better. Audiologist was approachable, patient and explained clearly the process, then guided me through my options.

St Mary's Hospital 2019-09-22 Person 4 5 0

I visited AE last Thursday with what i thought was a fracture to my finger. I waited no more than 10 minutes to be seen by a nurse. The service of care that i received for such a minor problem was 1st class a real credit to the NHS. After my X ray i was given an appointment for the next day at the fracture clinic, again my appointment was at 10, by 10.15 i was on my way to work. Great service,great team. Well done. Regards, Sean McDonagh

St Mary's Hospital 2019-09-11 Person 5 5 0

Hi my name is cath i was on holiday in freshwater last week on Monday i was took ill and needed to go to A & E i must say first time visit to your hospital and this is my own review. the lady on front desk was lovely and helpful, i was called quite quick to see the triage nurse, ( the one who had her fingers bandage up poor thing ) she was so nice and a friendly member of your team. i wish i could remember her name, then after seen other nurses having my blood took, x-ray, ECG, blood pressure, the works. the doctor who looked after me was the best I've ever met, again i wish i knew his name, he finished at 5pm he said but never left till he finished getting me checked over i left about 6.30pm his bed side manner was 100 % . so this is a thank you from to every body who looked after me Cath D-O'B

St Mary's Hospital 2019-09-05 Person 4 5 0

All was well until I was prescribed medication.....The pharmacy only had 1 of the 2 that I needed from my emergency appointment. They gave me a slip of paper stating that it would be in stock in 2 days, but that I could buy it over-the-counter in town if I wanted it sooner! I had to make a special trip into town and the cost of that medicine was over £18 over-the-counter. How on earth can a hospital be out of stock? and why should I have to pay additionally for my medication for my care. The prescription should be redeemable anywhere - not just at the hospital. I was in pain and already they are making a difference. But I would have to wait 2 days for the hospital to provide this!! I cannot easily find a review section for the pharmacy, so have put under urgent care. This is not good.

St Mary's Hospital 2019-08-21 Person 4 5 0

My daughter was admitted after being brought through A&E with severe stomach pain and sickness. Since being on the ward she has received really great care and the Health Care Assistants, especially Lee have been really helpful and kind to her. The nurses have also been lovely and have taken great care of her, (Ester and Sheila) are the ones I remember. All tests that have been carried out, which have been numerous, (bloods, ECG, ultrasound, endoscopy, x-ray etc have all been carried out properly, effectively in order to try and determine my daughter's condition. I have had to ask about results and what's next on a couple of occasion's but have received the answers back fairly quickly after asking. St Mary's has done absolutely everything possible with my daughter who was visiting from Southampton for the weekend and have remained persistent where others hospitals have not, in an effort to try and establish a cause for her illness. I thank everyone involved for that and their diligence and persistence. A good job done by marvellous people in a hospital that deserves a better rating than it currently has.

St Mary's Hospital 2019-08-21 Person 4 5 0

My daughter was brought in Sunday morning with severe stomach pain and sickness by ambulance. She was seen fairly quickly and given some pain relief which helped her alot. The Health Care Assistants were really great, especially Becky and Lee who made sure that my daughter got appropriate pain relief when necessary. They helped as much as they could considering how busy A&E was that day. They helped my daughter overnight and into the next day until she was finally admitted. Results and communication of those results for tests that had been done could have been passed quicker instead of me having to ask what was happening some hours later, however when I did ask, the answer came back fairly quickly. The department was under pressure and extremely busy, so I understand. At Helens ward was where she was finally admitted and my feedback for that is on the inpatient section.

St Mary's Hospital 2019-03-20 Person 4 5 0

Although the waiting around was very long, my mother who is nearly 91 was checked thoroughly and treated courteously by the A&E team on Sunday 17th March. From my initial call to 111 to the ambulance crew who arrived very promptly and were also very helpful and professional, I would like to thank everyone involved with my mother's care. My only disappointment was that we were left wondering what was going on with little or no updates unless we asked a member of the team who was passing. It was quite distressing for my elderly mother, who was left to sit on the not so comfortable A&E stretcher for over seven hours.

St Mary's Hospital 2019-03-15 Person 2 5 0

Due to a longer than expected waiting list I need to arrange an appt. with Mr Makunde to discuss medication. I have spent most of this week telephone the urology outpatients appt. number. It is never answered. Today it is on permanent answer phone with a message stating staff are at lunch. There is no facility to leave a message. The main switchboard cannot assist stating the answer machine has been left on and that there is nothing I can do. My outpatients appt. is over due and I have no date yet, my operation is delayed past the date the Dr stated it would be done. I cant contact anyone to chase this up / make an appt. or to discuss medication. This is not acceptable for the main hospital on the island.

St Mary's Hospital 2019-02-08 Person 5 5 0

All members of the Rehab Team have been courteous, caring and extreemly helpful. My mother was given a full and thorough assessment of all her current needs, and we highly recommend Marius in particular, who has been most professional and supportive both on the telephone and during all his visits.

St Mary's Hospital 2019-01-30 Person 5 5 0

We have visited The Ashtma and Allergy Clinic now quite a few times and the care our 2 year old son receives is always exceptional. After attending his yearly breathing and allergy check up and test we left feeling so grateful for the wonderful time and care given to us by specialist nurses Charlene and Nicky, Dr.Butterworth and dietician Sarah Todd. We leave that clinic feeling equipped to give our son the best life and care despite his allergies/breathing and skin issues. They’re always there if you need them and are always willing to answer our endless questions. The clinic is always extremely busy and full to the brim but the team always smile their way through the heavy work load and are so tolerant and good with the children from babies to teens. Thank you! You’re a real credit to St.Marys Hospital!