Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-10-12
Person
5
5
0
Review of Hand Therapy Service
12th October 2022
Excellent service. Very professional, friendly, helpful staff
Suggested improvements
Everything was very good . Very good service
St Mary's Hospital
2022-10-10
Person
4
5
0
Review of Hand Therapy Service
10th October 2022
[name removed] looked after, appointment early and was reassured by diagnosis
Suggested improvements
N/a
St Mary's Hospital
2022-10-10
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
10th October 2022
I'd appreciate more in person appointments.
Suggested improvements
In person appountments
2023-01-24 15:36:23
Response from St Mary's Hospital
Thank you for taking the time to provide us with this feedback, we are currently offering more face to face appointments as part of our recovery plan and we offer the appropriate appointment based on patient choice and presentation. This may vary from person to person.
St Mary's Hospital
2022-10-06
Person
5
5
0
Review of CMHT Rockingham Triangle
6th October 2022
St Mary's Hospital
2022-10-06
Person
5
5
0
Review of Urgent Care and Assessment Team - North
6th October 2022
Very caring good communication.
St Mary's Hospital
2022-10-06
Person
5
5
0
Review of Urgent Care and Assessment Team - North
6th October 2022
I felt completely heard and supported all the time. : )
Suggested improvements
Perfect, no changes. : )
St Mary's Hospital
2022-10-06
Person
4
5
0
Review of Urgent Care and Assessment Team - North
6th October 2022
Saw a variety of support workers. Variable on how long they stayed and interacted with both at us. Some very supportive, some not so, was more of 'are you at, do you need anything, okay see you in a few days.
2023-01-24 16:06:43
Response from St Mary's Hospital
Thank you for your feedback. The nature of our service means staff work on a shift rota basis and this can mean different people at visits. We do try and offer some consistency. All visits should feel purposeful and helpful and I am sorry not all of yours did. More detail in relation to those staff who were more vague and quick would be helpful in order to provide some constructive feedback and look at learning for them.
2022-10-17 11:39:17
Response from St Mary's Hospital
Thank you for your review, which I have passed to the service manager. Unfortunately, the nature of the service does mean that support workers will vary. However, you should expect the same level of support from everyone. Sorry if this has not been the case. Best wishes, Hugh Jones, patient Experience Manager
St Mary's Hospital
2022-10-06
Person
4
5
0
Review of CMHT Red Kite
written by
6th October 2022
Suggested improvements
Could have honoured phone call appointment.
2023-03-08 15:44:33
Response from St Mary's Hospital
Thank you for your feedback, we are regularly reviewing our systems around maintaining contact with our patients with aim of improving access.
St Mary's Hospital
2022-10-06
Person
5
5
0
Review of CMHT Red Kite
6th October 2022
St Mary's Hospital
2022-10-06
Person
5
5
0
Review of Urgent Care and Assessment Team - North
written by
6th October 2022
