Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2023-01-06
Person
4
5
0
Review of Urgent Care and Assessment Team - North
written by
6th January 2023
I was able to speak without fear of argument. To be listened to.
2023-03-08 16:08:17
Response from St Mary's Hospital
We try to offer consistency in staff attendance but it is challenging due to being a seven day a week service and staff rotating shifts. I am sorry you found the visits annoying due to staff changes. We will also give better directions.
2023-01-24 13:12:27
Response from St Mary's Hospital
I agree that easy access is really important. I have sent your comment to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2023-01-06
Person
5
5
0
Review of Urgent Care and Assessment Team - North
6th January 2023
St Mary's Hospital
2023-01-06
Person
4
5
0
Review of Urgent Care and Assessment Team - North
written by
6th January 2023
St Mary's Hospital
2023-01-06
Person
5
5
0
Review of Urgent Care and Assessment Team - North
6th January 2023
I was listened to without being judged.
Suggested improvements
Wish it hadn't taken so long to be seen.
St Mary's Hospital
2023-01-06
Person
5
5
0
Review of Urgent Care and Assessment Team - North
6th January 2023
Very good support.
[name removed] very helpful.
St Mary's Hospital
2023-01-06
Person
5
5
0
Review of Cransley Hospice
written by
6th January 2023
He gave because its factual.
Suggested improvements
Nothing.
St Mary's Hospital
2023-01-06
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
6th January 2023
Had amazing service, kind compassionate and a great help
Suggested improvements
Had amazing service, kind, understanding and a great help
St Mary's Hospital
2023-01-05
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
5th January 2023
Very professional, kind & caring staff
Suggested improvements
None
St Mary's Hospital
2023-01-04
Person
3
5
0
Review of CMHT Red Kite
4th January 2023
I have had my last three appointments cancelled with extremely short notice. At my latest appointment I turned up at the time stated and had to sit in the waiting area for half an hour before being told that the person conducting my appointment wasn’t even in the building and nobody could get hold of her or give me a reason as to why she wasn’t there. I still haven’t had a reason for this or been contacted to reschedule.
Suggested improvements
Let me know if my appointment needs to be cancelled/rescheduled in advance.
2023-03-08 15:41:54
Response from St Mary's Hospital
We are sorry for the experience you have had in accessing your appointments, if you haven’t had your appointment reschedule it would be helpful for your care if you made contact to request another appointment.
2023-01-09 10:33:54
Response from St Mary's Hospital
I am really sorry this has happened to you. This is not what we expect. I have passed your comment to the service manager for action. If you have still not had a new appointment date please contact our confidential helpline on pals@nhft.nhs.uk or 0800 917 8504. Best wishes, Hugh Jones, Patient Experience Manager.
St Mary's Hospital
2023-01-04
Person
5
5
0
Review of ADHD & Aspergers
4th January 2023
Very supportive and informative. I felt I was listened to and responded to according to my specific needs. Very friendly and relaxed calls with the prescribing team.
Suggested improvements
Process from initial referral to diagnisis was very long but I do recognise that there is a huge demand for the service.
2023-01-09 10:47:41
Response from St Mary's Hospital
Thank you for your kind words. I am sorry you had a long wait, but the demand for services is very high at the moment. We are looking at ways to speed up first appointments. Best wishes, Hugh Jones, Patient Experience Manager
