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St Mary's Hospital
2023-01-04
Person
3
5
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4th January 2023
I have had my last three appointments cancelled with extremely short notice. At my latest appointment I turned up at the time stated and had to sit in the waiting area for half an hour before being told that the person conducting my appointment wasn’t even in the building and nobody could get hold of her or give me a reason as to why she wasn’t there. I still haven’t had a reason for this or been contacted to reschedule.
Suggested improvements
Let me know if my appointment needs to be cancelled/rescheduled in advance.
9th January 2023
Response from St Mary's Hospital
I am really sorry this has happened to you. This is not what we expect. I have passed your comment to the service manager for action. If you have still not had a new appointment date please contact our confidential helpline on pals@nhft.nhs.uk or 0800 917 8504. Best wishes, Hugh Jones, Patient Experience Manager.
8th March 2023
Response from St Mary's Hospital
We are sorry for the experience you have had in accessing your appointments, if you haven’t had your appointment reschedule it would be helpful for your care if you made contact to request another appointment.