St Mary's Hospital

London Road, Kettering, Northamptonshire, England, NN15 7PW
 
21,122 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
Page 43 of 2114
 
Review of Orchard Ward
15th January 2023



Dignity/Respect
Involvement
Rating not given.
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
Experience
 
Review of CMHT Red Kite
12th January 2023


From the moment I was spoken to, I wasn't judged, shown respect and understanding. I genuinely can't praise the service enough. I do struggle daily with my mental health, but knowing that there is support and help means a big deal to me. I've just got to try and keep my end of the deal. That's the hardest part for me

Suggested improvements
Its been very early days, so hard to make a judgement My only issue may be having a contact number. I have probably been given it, but I can't find it.

Experience
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Safe
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Rating not given.
Spiritual needs
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Review of CMHT Red Kite
12th January 2023


Because it was a fair reflection of my experience with your service

Suggested improvements
I am happy with the care I received from your service

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
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Review of CMHT Red Kite
12th January 2023


I really like your service,you always take time to listen.I had positive experience under your care.I feel that counselling is a very important part of your service...lots of empathy goes a long way.

Suggested improvements
A person suffering with schizzoaffective disorder needs more therapy than medication itself.I have got a question is there a medication which you can take only when you have got psychotic manic,episodes for example?

2023-01-23 17:36:58
Response from St Mary's Hospital

Please contact your doctor for an answer. Best wishes, Hugh Jones, Patient Experience Manager.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of Children's ADHD/ASD Service
12th January 2023


[name removed] is very friendly and has helped my mum and I a lot in understanding how our ADHD effects us and finding ways to cope

Suggested improvements
Sometimes the appointment location is difficult to understand (if it’s a telephone appointment or in person)

2023-01-23 17:36:07
Response from St Mary's Hospital

Thank you for your kind words. I have sent your review to the service manager. Best wishes, Hugh Jones, Patient experience Manager

Experience
Kindness
Understanding
Listening
Safe
 
Review of CMHT Rockingham Triangle
12th January 2023


My culture was not mentioned

Suggested improvements
Nothing, everything went well.

2023-02-15 14:14:37
Response from St Mary's Hospital

Thanks for your feedback, I will discuss with the team to make sure that they include this in their assessments.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Cultural needs
 
Review of CMHT Rockingham Triangle
12th January 2023


I have just completed a course with [name removed], Assistant Psychologist, about Understanding Trauma. [name removed], my Key Worker worked with [name removed] to devise a suitable care strategy for me and i have to say I feel completely supported and safe in their care. I loved the course and found it invaluable and look forward to starting the next stage of my treatment plan with [name removed] to build my confidence. I have felt fully involved, considered and consulted by [name removed] and [name removed] and agree that confidence will help. I also agree that before embarking on the next stage of trauma therapy, I need to have had my baby, be safe and stable, so that it is the right step to take and not detrimental. I appreciate how hard it will be and am invested in doing it, once the time is right. I cannot recommend the course enough, [name removed] as a facilitator or [name removed] as a Key Worker. After a long time of feeling unsupported and scared for my psychiatric wellbeing, I am now working with a team who are fabulous and know where we're headed to go from strength to strength in my recovery. Thank you

Suggested improvements
I wish the course had been longer!

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
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Rating not given.
Spiritual needs
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Review of Northamptonshire Integrated Sexual Health Service (Kettering)
12th January 2023


I was so nervous about the procedure and they completely put my mind at ease, I couldn't have ask for a better service.

Suggested improvements
Nothing

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
Experience
 
Review of CMHT Red Kite
12th January 2023


Absolutely appalled by the care given no diagnos told to go private passed from one person to another , currently on waiting list for psychologist , told to call hub who then proceeded to say wait for my meds to kick in when had already told them I had taken several times before , I have suicidal thoughts which I have informed but don’t feel I would act on them as I would not leave my daughter .. also can I confirm just because I don’t self harm ie cut myself , my thoughts are a form of self harm , the whole service needs thoroughly looked into , can 100 per cent see why so many people end up dead !

Suggested improvements
Everything

2023-03-08 15:42:17
Response from St Mary's Hospital

We are aware there are long wait time psychology interventions and we have been reviewing our services provision and pleased to share we now have a new member of the psychology department who will be making contact with people on the waiting list.

2023-01-23 17:32:17
Response from St Mary's Hospital

I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Cultural needs
 
Review of CMHT Rockingham Triangle
12th January 2023


Very good and look after you when you need it

Suggested improvements
You do a lot and you make me feel safe and comfortable

Experience
Dignity/Respect
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Safe
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Page 43 of 2114

St Mary's Hospital was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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